JOB DESCRIPTION / ROLE
What you'll do
To streamline and maintain a robust operations framework to ensure the delivery of reliable service at all touch points & supports the Emoney velocity across the value chain. This function will have responsibility for All B2C & B2B products including designing operating & support models, channels, and delivery of consistent customer experience in line with Vodafone standards & Regulatory requirements.
Adopt the proactive approach by predicting & resolving issues before arising
Who you are
1. Onboard new distribution channels along with merchant network and design operating model ensures optimum performance for all channels and customer touch points and reflects positively on Customers complains reports.
2. Manage end to end contracts life cycle for Consumer & Merchants ensuring full delivery to partner bank within the duration set by Central Bank of Egypt reflects positively on Missing Contracts reports.
3. Set operational framework and work closely with all stakeholders to continuously streamline all processes to support the business unit revenue, profit and quality targets. "B2C & B2B" products
Requirements:
Not a perfect fit?Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
ABOUT THE COMPANY
At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.
We believe that, when working together, humanity and technology can find the answers and create a better future for all.
Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.
Find Top Talent
Similar jobs you may be interested in
Operations Director
Integrated Operations Specialist
Flight Operations Specialist
Operations Director
Operations Specialist - Port Services
