Head of Retail Operations

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JOB DESCRIPTION / ROLE

Employment: Full Time

Company:

Our client is a leading Financial Foreign Exchange company. They are currently looking for Head of Retail Operations to be based in Bahrain.

Responsibilities:

• Develop and implement policies and procedures to ensure the smooth running of Retail Operations.
• Ensure operations policies and procedures are in line with regulatory requirements.
• Support the system administration of all internal systems and 3rd party payment systems (excluding SWIFT).
• Coordinate system user requirements and issues and act as the liaison between the users and the Development Centre.
• Support the Sales and Marketing business units in coordinating the implementation of new products, services and promotions.
• Ensure daily system integrity checks are carried out and any issues promptly investigated and managed until resolution.
• Manage IT operational support and coordinate with the IT Department for the resolution of any technical issues.
• Manage the transfer/upload of payment files and any other daily data transfer required to support the retail services.
• Manage branch staffing and transportation requirements of all Company outlets/ branches to ensure ease of operations at the branches.
• Conduct ongoing training based on various business and audit requirements.
• Manage Audit response and improvements at branches.

REQUIREMENTS

Requirements:

• Minimum of 5 years' experience in operations or other related areas in the financial services industry
• In-depth knowledge of foreign exchange industry
• Bachelor degree or relevant
• Excellent communication skills
• Strong writing and verbal skills
• Advanced knowledge of MS Office
• High attention to detail
• Strict work ethics
• Excellent research, problem-solving and negotiation skills

ABOUT THE COMPANY

Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties. We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more. Concentrating our resources has created 5 distinct specialist divisions:

  • Banking & Finance
  • Human Resources
  • Oil & Gas
  • Construction
  • Architecture & Engineering

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