KEY TASKS
• Schedule and conduct departmental meetings.
• Provide constructive feedback to ambassador to promote a positive work environment
• Conduct a daily walk-through and inspection of the spa, gymnasium, retail and storage facilities. Document any items to be addressed on the day and ensure they are actioned.
• Observe all departmental safety procedures and protocols.
• Review all upcoming appointments and treatments ensuring that yield management techniques are applied to scheduling and booking appointments.
• Input all stock keeping units into retail software system upon receipt of order.
• Ensure all retail items are ticketed, merchandise need to be received within 48 hours of arrival. Identify all damages and report to vendors or shippers.
• Receive all order shipment and compare the purchase order to the invoice, ensure that all items are accounted for.
• Input order shipment data into the software according to So Spa standards
• Practice professionalism in every situation with management, guests and employees, treating each person with respect and integrity.
• Maintain positive guest relations at all times, including in-house guests, day guests, and telephone enquiries.
• Maintain the confidentiality policy for all spa guests and employees.
• Receive and respond to all guest concerns, comments or complaints with discretion and urgency.
• Personally greet all incoming VIP guests and provide tour of facility.
• Communicate guest preferences to relevant departments and employees.
• Answer any guest’s billing questions or concerns, provide rational and reasonable solutions and resolve disputes in a prompt and professional manner.
• Inquire as to the guest experience and level of satisfaction with treatments and services.