CS Quality Assurance

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JOB DESCRIPTION / ROLE

Employment: Full Time

DESCRIPTION

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
We are looking for a dynamic, organized Quality Assurance Analyst , for Egypt logistics contact center.

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

BASIC QUALIFICATIONS

Computer Skills
* Ability to use a desktop computer system
* Familiarity with Windows XP, Microsoft Outlook, and Internet Explorer
* Excellent typing skills
*Excellent in Excel
* Demonstrable understanding of the Fabric.com website, and competitor websites

Communication Skills
* Ability to communicate correctly and clearly with both internal and external customers
* Excellent documentation skills
* Good comprehension skills-- ability to clearly understand and state the issues customers present
* Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response in Arabic and English

Problem Solving Skills
* Effective problem solving skills
* Ability to approach problems logically
* Ability to demonstrate learning and decision making skills
* Strong time management skills
* Action oriented and self disciplined
* Organized and detail oriented
* Ability to effectively prioritize work time to ensure productivity and departmentstandards for time spent

Customer Focus
* Excellent customer service skills
* Ability to empathize with and prioritize customer needs
* Demonstrable interpersonal skills
* Demonstrable conflict resolution and negotiating skills
* Ability to determine customer needs and provide appropriate solutions

REQUIREMENTS

PREFERRED QUALIFICATIONS

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. We also require a high school diploma, plus one or more years experience in related positions.

ABOUT THE COMPANY

Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.

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