Key Accountabilities

Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis, and suggest corrective actions to hierarchy when needed

Assign routine and non-routune tasks and assist in the schedule preparation for the Sales Associates, Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner

Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards

Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction

Handle or assist the Shop/Department Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products

Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results

Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected

Specific for Sports Goods: Communicate with local suppliers, negotiate prices and place orders

Specific for Sports Goods: Handle the closing of the Shop in coordination with the Cashier by controlling the preparation of cash money, electronic cards slips, discounts, and VAT vouchers; ensure their delivery to the Accounting Department in compliance with company policies and security standards


- Specific for Sports Goods: Perform other related activities such as communicating shop events and
promotions to customers through social media tools, liaising with wholesales customers to ensure
timely answering of their needs, liaising with local sports clubs and other


Qualifications, Experience, Knowledge Bachelor’s Degree
1 - 2 years of experience in a managerial role; experience in retail is a plus
Good product knowledge and understanding of store operating procedures
Proficiency in MS Office
Fluency in English
Deep product knowledge across all departments
test
Specific for Sports Goods retail: Active participation in at least one sporting activity and expert
knowledge of sporting events

Competencies Driving and Achieving results
Developing and Motivating Others
Commercial Understanding
Communication Skills
Planning and Organizing
Customer Focus
Decision Making