JOB DESCRIPTION / ROLE
Mall Operations Manager - Kuwait
Run an efficient operation and delivery of soft services consisting of housekeeping, pest controlling, waste management and car parking management. Monitor and ensure that the customer experience is delivered in line with the positioning of the mall and customer satisfaction is achieved.Demonstrate the desired work culture around the company's code of conduct and ethics.
Client Details
Our client is one of the biggest malls in Kuwait.
Description
* Manage multiple employees through effective communication, supervision, training and scheduling to ensure tasks are completed on time and within budget.
* Manage staff recruitment, selection, training/ development and succession planning as required for In-House and managing the outsourced contracting Supervisors and staff
* Manage the activities of all employees engaged in operating and maintaining the property.
* Provide challenging and stretching tasks and assignments, hold frequent development discussions and construct compelling development plans and execute them.
* Implement and monitor hazard control and safety practices for each investors by implementing preventive ongoing and anticipated inspections programs.
* Implement and review the company's Standard Operating Procedure.
* Prepare routine and ad hoc reports with the objective of keeping the Management informed about all issues relating to operations of the mall and taking necessary action thereof.
* Responsible for the traffic Management in coordination with security within the periphery of the mall by implementing the strategy related to traffic management including placement of staff to direct traffic.
* Monitor the safety of pedestrian crossings; maintain easy accessibility to car parks
* Monitor tenant construction by working with tenant coordinators, contractors and tenants to make sure that investors open as scheduled.
* Develop and manage the operation expenses at budgeted levels.
* Manage capital projects in a timely, cost effective manner at budgeted levels.
* Assist the General Manager with forecasting operational and capital expenses.
Job Offer
Competitive package and benefits
REQUIREMENTS
EDUCATION: Bachelor's degree preferred in a related field
PROFESSIONAL EXPERIENCE: 7 to 10 years of experience of which 5 in a managerial role in a shopping centre / mall / hotel.
COMPUTER SKILLS: Excellent in MS application office
LANGUAGE SKILLS: Bilingual; Fluent in English and Arabic
ABOUT THE COMPANY
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal
The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.
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