The Regional IPSOS Project Manager will be responsible for supervising and improving the standards, routines and internal procedures of the cash desks with focus on training and leading the Cashiers team in delivering excellent service in line with the brand’s policies. He/ she is responsible for testing, and organizing the implementation of new technologies and procedures

Key Accountabilities


- Coordinate and prioritize the tasks of the cashier’s teams working hand in hand with relevant departments to guarantee the full achievement of company’s goal in a timely manner
- Manage the POS’s (point of sale) software implementation and deployment including the testing, approval, communication and training phases phase, providing relevant information for future improvements and offering operational and technical support if needed until the project is handed over
- Organize the necessary training for the cashier’s teams within new and existing shops with special focus on company procedures and security routines
- Recruit, train, motivate and evaluates his/her team to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and contribution to the company
- Ensure the proper implementation of internal procedures by conducting periodic visits supporting the team solving discrepancies and other operative incidents in a timely manner
- Audit and monitor the proper implementation of security procedures, propose and communicate enhancements to detected discrepancies and support new stores set up
- Keep a fluent communication with the Commercial, Operations and Human Resources teams and transmit to the appropriate department any issues detected during store visits ensuring the delivery of a high level of customer service