JOB DESCRIPTION / ROLE
Officer - Ramp Base Station - New Muscat Airport
- Ensure that designated responsibilities are executed in accordance with applicable regulations and standards of Oman Air.
- Shall comply with laws, regulations and procedures of the State of work location.
- Be familiar with the laws, regulations and procedures pertinent to the performance of the duties.
- Accountable and responsible to execute quality responsibilities in accordance with Quality Assurance Operations Manual
- Accountable and responsible to execute safety responsibilities in accordance with Safety Management Systems Manual.
- Coordinate with Oman Air – Airport Services Duty Manager all issued pertaining to Ramp and On Board.
- Supervise baggage processing to ensure correct tagging and segregation of baggage at make-up area on shift basis.
- Supervise loading of bags and monitor loading and offloading of baggage sequence.
- Check baggage details (DCS K-EDIT) on every departing flight to ensure accuracy and take immediate corrective action on any shortfalls.
- Ensure all disembarking passengers at baggage claim area received their baggage within the established standard time of baggage delivery.
- Instruct ramp departure on bulky and heavy baggage.
- Supervise quick transfer of bags - Coordinate with other airlines on left behind baggage
- Coordinate with catering on extra meals.
- Last minute of upgrading of guest, Solving guest issues on board, Obtain quick boarding clearance.
- Be present on any special handling passengers , boarding VIPs , UMs , STCR
- Coordinate with engineer’s in-case of A-C technical and obtain estimated time of departure.
- Monitor proper handling and provide feedback to ASDM on the delay attribution
- Liaise with Cabin Crew Standard Aircraft appearance Section on regular basis and follow up with feedback on aircraft cabin cleanliness and the continued comfort of passengers.
- Maximum utilization of space
- Forward left behind baggage on first available WY-flight or suggest on other airlines whenever needed
- Supervise loading - offloading of baggage handbags, auto boarding, OTP, sufficient ramp staff, transportation of passenger on time with Quality busses
- Daily, weekly and monthly reporting of left behind baggage and baggage related queries.
REQUIREMENTS
Bachelor Degree in a related discipline with 02 years of relevant work experience preferably in Airline/Ground Handling either above or below the wing (in one or more core areas such as ramp, load control, passenger services and cargo) in any major international airport.
OR Two years college Diploma in a related discipline with 04 years relevant work experience.
OR Specialized license / certificate in the related field with Secondary school and having 08 years of WY/ Aviation experience in a similar functions.
ABOUT THE COMPANY
Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 14 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.
As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.
The Oman Air fleet consists of most modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.
