Key Accountabilities


- Greet and serve walk-in customers providing high level service through product knowledge and based on the set procedures

- Process the orders received from Waiters and set them according to serving standards then ensure they are presented to customers within the serving timeframe

- Receive the daily orders, check the items according to the order specifications, display them in the presentation fridge and replenish regularly while maintaining hygiene and presentation standards

- Take part in the opening and closing duties in compliance with the norms and internal procedures

- Maintain and report all records such as; the daily training, taste panels and wastage forms and report any complaints or operation issues to the Manager

- Receive and handle cash payments including exchange and money transactions while following the set policies

- Place orders for needed products from the Stock Keeper in coordination with the Restaurant Manager/Assistant Manager

- Receive and prepare take away orders making sure they are wrapped according to standards and take special orders from customers

- Ensure all operation details are clearly communicated to the team as part of maintaining a proper handover process detailed in the log book

- Ensure a clean environment by implementing hygiene practices such as “Clean as you go” policy and sanitation of the counter display


Qualifications, Experience, Knowledge

- High School Degree

- 0 - 1 year of experience in customer service

- Fluency in English

Competencies

- Analytical Thinking

- Attention to details

- Change and Adaptability

- Cultural Awareness

- Customer Focus

- Planning and Organizing

- Teamwork