JOB DESCRIPTION / ROLE
One of the Middle East & Africa’s leading banking institutions are seeking an IT Relationship Manager to meet the requirements of the expansion to their office in Doha, Qatar.
The successful candidate will act as an interface to the business community, responsible for establishing strong working relationships, understanding business direction, impending changes and ensuring the customer leverages value from IT infrastructure services.
Responsibilities:
* Ensure systems, processes and methodologies are followed to provide effective monitoring, control and support of service delivery
* Manage the overall service improvement plan and work with the IT Systems/Operations manager to ensure that it is being delivered to and that services are being improved.
* Conduct 1st Level discussion for all IT Projects initiated with Business and help Business in preparing detailed Business Requirement Specification
* Conduct monthly service reviews with individual business stakeholders to discuss service issues and identify project requirements.
* Responsible for developing and maintaining appropriate service level agreements (SLAs) with the business
* Work alongside the IT System/Operations manager to ensure that SLAs are met and business expectations are exceeded. Also ensure that any SLA breaches are investigated and corrective action is taken to improve service delivery.
* Possess a superior knowledge of the Group’s IT structure, its products and related risks together with a good knowledge of operations and related controls.
* Identify areas for professional development of self and direct reports and act to enhance professional development of self and others.
REQUIREMENTS
* Extensive experience working as a relationship manager
* Minimum of 4 years in bank in a managerial capacity in IT
* Excellent communication skills, with the ability to hold difficult conversations with key stakeholders
* Excellent project management skills and knowledge
* Bachelor Degree in Computer Science, Computer Engineering or any related subject
* Training courses and certification in relevant technology management
ABOUT THE COMPANY
Allegis Group retired the "Talent2" name and re-branded its specialist recruitment professionals brand to Aston Carter.
Aston Carter is a distinguished global provider of recruitment services to companies requiring highly specialised business professionals. We have an unrivalled commitment to delivering first class service to our clients and candidates across professional disciplines, including Information Technology, Finance, Sales, Risk, Credit, Compliance, Operations, Marketing, Audit, HR and Engineering. Although we are retiring theTalent2 brand, our continued alignment with your company's business objectives will remain unchanged. As part of Aston Carter, our global presence gives us access to additional high-level talent, solutions and industry trends to better grow with our customers.
With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is an operating company of Allegis Group, a global talent solutions provider and the world's largest privately owned recruitment firm.
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