Shopkeeper - Market Hall l IKEA

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JOB DESCRIPTION / ROLE

Employment: Full Time

Key Accountabilities::

- Ensure the store is in a pristine condition at all times and has a strong commercial basic level in your business area during all opening hours (4basics as per IKEA standard).

- Together with the Com & In department you secure that the IKEA store provides a commercial range presentation in your business area and that customers perceive IKEA as a competent home furnishing specialist.

- Together with the Commercial team you ensure that sales forecasts of all products in your BA are adapted to the sales pattern so that the ordering process of goods leads to a healthy stock situation.

- You phase in and out range continuously during the year.

- To manage the selection, training and development programs for new co-workers.

- To participate in the recruitment and selection of the sales co-workers when vacancies arise.

- To ensure working methods, basic action routines and range information are understood and carried out in order to achieve objectives.

- Motivating the sales staff towards achievement of work objectives. Support the team to achieve their objectives by ensuring they understand the company business plan and objectives

- To achieve the customer satisfaction goals set by the Market hall Sales Manager for your area (measured by IKEA Brand Capital and CSI)

- Provide the Showroom Sales Manager with feedback and their recommendations during the Probationary period reviews and annually reviews for the staff in the customer service department.

- Coach, co-ordinate and communicate with Sales Co-worker in order to consistently improve sales.

REQUIREMENTS

Qualifications:

Job-Specific Skills:

- Good written and verbal English

- PC literate

- Good Understanding of Business & Finance

Behavioural Competencies :

- Customer Focused
- Individual Accountability
- Continuous Improvement
- Personal Leadership
- Teamwork

Minimum Experience:

- 4 – 5 Years Retail Supervisory Experience
- Minimum Qualifications and Knowledge:

Post Graduate Certification

ABOUT THE COMPANY

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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