Competence Development Manager

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JOB DESCRIPTION / ROLE

Employment: Full Time

Competence Development Manager
Reporting to: Maintenance Manager
Division / Function: Transport/SAR
Base location: Riyadh, Saudi Arabia

Key purpose

The Competence Development Managers a key role within the RSM Passenger Team. Their role is to conduct training needs analysis, develop training plans, and deliver the required training in order to keep Rolling Stock Management and Maintenance teams capable of delivering the day to day management and maintenance of the fleet to the required standards.

Structure and reporting relationship

Reports directly to the Maintenance Manager

Key accountabilities

- Liaise with each department manager to develop the training needs analysis for each team
- Develop the training plan for each department
- Develop and maintain training modules that can be delivered 'in-house'
- Deliver 'in-house' training using contemporary training techniques both in the class room and physically on the rolling stock and in the workshops
- Complete training assessments of staff to ensure the training objectives for each training module have been met
- Undertake course reviews
- Undertake individual CPD reviews
- Develop and maintain a feedback loop on corporate competence to ensure that the training plan and the training modules are meeting business objectives

Health and Safety Responsibilities

- Ensure that all persons are aware of safety procedures and embed a strong organizational and team culture - seeking to develop a positive attitude to health and safety among all staff.
- Ensure a safe working environment by leading on the implementation of Health and Safety policy, systems and procedures.
- Develop and deliver work methods and standards that will ensure health and safety legislation is complied with.
- Embed health and safety teaching within all training modules, assessments and daily activities of the training team
- Establish that all equipment, plant and substances used are suitable for the task and are kept in good working condition; this includes the regular maintenance and servicing of equipment
- Provide world class training, information, instruction and supervision to ensure that work is conducted safely at all times

REQUIREMENTS

Essential technical and professional skills, knowledge and qualifications

- Demonstrable leadership and organizational skills
- Excellent verbal communication skills both written and oral
- Excellent presentational skills both written and oral
- Self-sufficient in undertaking day to day duties
- Diligence in record keeping and administration
- Ability to identify and implement continuous improvement in both own and other's areas
- Team player and willingness to support others when needs arise
- An ability to undertake complex work in a planned and systematic manner
- Adherence to processes defined in the RSM safety and quality management system

Experience, Knowledge Requirements

The role holder will be required to have:
- 10 years industrial experience (preferably in the rail environment)
- 5 years' experience in rail training and assessment
- Experience in the maintenance of Rolling Stock
- Working knowledge of Safety Critical Working Regulations
- Working knowledge of railway standards is preferred
- Working knowledge of asset management processes
- Working knowledge of depot management systems
- Experience of working in a service environment

Minimum Qualifications and Training Requirements

- Electrical engineering qualification (either apprenticeship or degree)
- Suitable Training qualification (NVQ Level 3, or other international standard, as a minimum)
- A1 Assessor qualification or equivalent

Additional / special features of the role

- Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
- Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
- To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
- Willingness to be flexible to help the organisation to meet changing demands.
- Some out of hours and off site working will be required.
- An interest in the work of SAR is essential as is a commitment to its values.
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
- Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.

ABOUT THE COMPANY

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

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