JOB DESCRIPTION / ROLE
Company:
Our client is a leading group in entertainment and leisure industry in the GCC, and currently they are looking for Customer Service Representative.
Duties & Responsibilities:
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
REQUIREMENTS
Qualifications & Experience:
• Previous experience in sales or customer service is preferred
• Excellent communication skills
• Fluent in Arabic and English
• Should be able to provide high level of customer service
ABOUT THE COMPANY
Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties. We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more. Concentrating our resources has created 5 distinct specialist divisions:
- Banking & Finance
- Human Resources
- Oil & Gas
- Construction
- Architecture & Engineering
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