JOB DESCRIPTION / ROLE
DESCRIPTION
- Achieves personal production targets while maintaining the required repair quality standards.
- Performs all repairs, rework, test and documentation steps necessary to proceed.
- Troubleshoots down to the component level, repairs and documents all failures.
- Responsible for fault finding, repair, service and installation of mechanical equipment.
- Refurbishes mobile phones, wireless devices and other related models.
- Repair to include: Hardware level 1, 2, & 3 including Software Applications.
- Implements locking/unlocking, language change and profiling of mobiles.
- Disassemble/reassemble down to board and component levels.
- Repairs accurately.
- Handles customer requests for technical assistance (walk in).
- Operates to require Company standard
- Completes repairs to the required standard and returns them within SLA which is 2 days.
REQUIREMENTS
BASIC QUALIFICATIONS
- With 3 years minimum experience in repairing Mobile phones.
- At least high school graduate.
- Can communicate well in English.
PREFERRED QUALIFICATIONS
- With UAE experience in the same role.
ABOUT THE COMPANY
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.
