Team Lead - IT Operations & OSS/BBS

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JOB DESCRIPTION / ROLE

Employment: Full Time

• Lead IT and VAS operations team
• Responsible for managing operations for the Data Center, OSS/BSS ,VAS Applications, and IT systems .
• Ensures business alignment between all Parties.
• Ensure processes are aligned towards achieving committed SLAs and KPIs
• Ensures effective implementation of the End to End incident management and fault management processes.
• Coordinate with vendors to resolve technical issues.
• Through Vendor management ,Ensures that the systems and technology are constantly up to date .
• Provide Customer Management with the proper reporting on IT systems and Operations.

REQUIREMENTS

• BSc. degree in IT / Telecom
• 5 to 7 years of experience in customer facing /customer support positions .
• Configuration and maintenance of Oracle products such as Siebel CRM,SOA,ERP.
• Knowledge of Exalogic and Exadata machines.
• Detail Knowledge of inventory and billing system.
• Configure and maintain OSS/BSS applications.
• Good knowledge of IT and Telecom Access
• Good working knowledge of CRM system.
• Good knowledge of Oracle / Siebel
• Exadata – Exalogic experience is a plus
• PC literate with PowerPoint, Word and Excel
• Fluent English – Arabic preferred

ABOUT THE COMPANY

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.

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