JOB DESCRIPTION / ROLE
Description
- Use various methods to map current state processes
- Use analysis to determine what processes add value to customers vs. those that are wasteful and/or create multiple handoffs
- Turn concept process maps into business requirements for technical team
- Implement standard mechanisms to capture systemic issues across logistics teams/geographies (VOC / GEMBA) etc
- Develop and deploy and strategic and tactical plans that drives awareness, trial, adoption, and implement repeatable standard work for operations across the region.
- Identify additional process mapping that would bring additional speed and innovation to the logistics teams
- Operationalize from concept through to standard work
- Implementation of audit mechanisms to ensure standard work / process adherence is followed
- Data Interpretation / Metric Adherence
- Use current data/intelligence to understand where opportunities may exist
- Be comfortable analyzing survey based data "how's my driving" (HMD) results regularly, including analyzing and plotting trends from HMD data that could be leading to defects in processes
- Own and present data to show if process amelioration / continuous improvement efforts are having an impactful outcome(s)
- Stratify data to drive broad to help drive broad adoption of processes and policies change management
- Work with the Analytics and Data reporting team to design and implement business intelligence mechanisms to monitor against process deviation.
REQUIREMENTS
Basic Qualifications
- This position requires exceptional operational and process management skills as well as the ability to influence logistic teams/leaders.
- Bachelor's degree in a process or operations-related field; Masters preferred.
- 5-7+ years of experience, process mapping and/or continuous improvement environment
- Proven record of driving change in a global, highly dispersed company. Able to influence diverse stakeholder groups
- Strong understanding of multiple analytical techniques (fishbone, root cause, Pareto, etc.)
- Outstanding intellect and thought leadership
- Comfort in a fast-paced and rapidly changing environment
Preferred Qualifications
- Six Sigma Green Belt
- Experience in logistics solutions design role very advantageous
ABOUT THE COMPANY
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.
