Our client, a well-known company is currently looking for an Administration Supervisor - UAE National. In this role, you will be expected to oversee and supervise, in a safe, secure and cost-effective manner all company administration processes for the organization. You will be involve managing or performing the administrative services or managing the full admin operations. You will handle clerical, administrative support and management reports to the General Manager. Other responsibilities include but not limited to:

Strategy:
• Take overall responsibility for the strategic development in compliance to set departmental objectives, IMS, company policies and procedures at all times.
• Ensure seamless operations of the Administration Department along with GM’s office
• outputs. All requirements are met in line with best industry practices
• Improve customer satisfaction and deliver the business commitment through identifying efficiencies which meets and whenever possible exceeds expectations.

Delivery:
• Implements, evaluates, develops, and recommends continual improvement of office procedures and practices (Local Work Instructions) as required in compliance with QMS/ISO standards including relevant Federal regulations.
• General Administration duties including but not limited to preparing correspondence, documentation, drafting and distribution, maintain spreadsheets, statistics, minute taking, reports and databases including typing, encoding, data processing as needed via excellent use of MS office applications or other related software.
• To provide executive support to the General Manager and Operational Managers including taking minutes of the meeting as required, management reports and timely scheduling of Board Meetings and stakeholders as needed.
• Budget Management and Petty Cash. Tracks office expenditures by recording expenses, purchase orders, authorizing purchases, ensure expenses do not overspend the allocated budget. Provides input into budget formulation.
• Control and monitor the performance of subcontractors providing services including contract renewals, review, establish KPI to ensure compliance to quality and service standards and value for money at all times.
• Maintain Asset Register that all Commercial and Procurement transactions are added to the register and that all written off assets are removed from the Register and disposed of as per the Company Policy and, wherever possible to extend the lifecycle of Assets.
• Develop branding strategies in accordance with the Company’s brand promise. Undertake research into best practice and produce an annual branding strategy every Quarter 1
• Carry out regular Quality Control checks of all outputs of the department.
• Reception duties (in the absence of both Receptionist and the Administration Coordinator, whilst on leave, break, sickness etc.) and attend to requests related to KPI as needed.
• Perform and carry out projects, ad hoc tasks, duties, CSR and monthly reports as instructed/directed by the Line Manager.

Planning:
• Review costs and cash flow forecasting for the Admin Department, wherever possible without detriment to the business outputs, rationalize and reduce by reviewing/revising work processes, procedures and procurement etc.
• Plan/take actions after internal customer satisfaction survey.
• In consultation with Line Manager, produce a plan for the services requirement from Admin and ensure that suitable resource is available at all times to deliver the outputs as required in accordance with the needs.
• Contribute to the planning and delivery of key company events including but not limited to Board of Directors’ meetings, CSR, Awareness campaigns or as required from the Admin team.
• Ensuring all assets are labeled, maintained and breakdown is proactively managed ensuring emergency measures are in place and continuity of services.
• Manage all the processes and planning related to service deliverables including contingencies measures required.
• Staff Welfare improvements.

Leadership and Supervision:
• People accountabilities, staff management and supervision of office support staff including allocation of day to day task, provision of guidance and taking rational decisions to ensure they provide the services required as per service standards in line with management and customers expectation.
• Direct reports performance management includes but not limited to set and agree challenging SMART objectives and complete Midyear and End Year performance reviews.
• Ensure develop skills set of a team member during periods of leave and absence, by this means service continuity achieved at all times and lead by example.
• Ensure clear ownership and responsibility among Administration Services team for each output.
• Direct reports leave management planned by Quarter 01 of the year.
• Integration with other teams as and when needed.