JOB DESCRIPTION / ROLE
After Sales Manager - Valve Services - Oil & Gas
An Equipment Manufacturer and service provider in the oil & gas industry requires an After Sales Manager to join them on a permanent residential basis in Dubai. Travel to Saudi Arabia would be required.
Reporting to the Director Regional Sales in the Middle East the After Sales manager acquires and develops relationships with customers and prospects, especially focusing on the sale of aftermarket assistance services and spare parts, focusing on valves.
The main responsibility is overseeing the receiving and the response to spare parts and after sales technical assistance requests from customers, and for the on-site operational monitoring of after sales activities, until the resolutions of customers issues.
REQUIREMENTS
- Identifies and develops business opportunities through a direct presence on field and operates across all markets.
- Receives and analyzes customer support needs and offer requests for spare parts, having a direct relationship with the customer (end-user or contractor of the Oil & Gas market) or through representative agencies.
- Analyze business opportunities, collect quotation requests and ensures that the quotation process is carried out correctly according to customer requirements.
- Compiles the commercial offer to be submitted to the customer.
- Closes the deal with customers.
- Once the order has been confirmed, ensure the contract requirements are respected and the projects are completed on time and with respect to the budget.
- Designs and recommends sales programs and defines short and long term sales strategies. Evaluates and implements new sales techniques to increase sales volumes of the sector.
- Suggests products or service enhancements to increase customer satisfaction and potential sales.
- Acts as an advisor for the sales team about projects, activities and operations.
- Supports in secretarial and organizational activities related to sales, service, warranty, maintenance activities.
- Interaction with the customer about after sales and spare parts orders.
- Suitable candidates will have a tertiary qualification with more than 5 years of relevant experience in the oil & gas industry.
ABOUT THE COMPANY
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years’ success under our belts and a workforce of 10,000+ people across 32 countries, we’ve evolved to put our customers at the heart of everything we do.
So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow.
Offering an unrivalled suite of recruitment and workplace solutions, whether you’re looking for what’s next in your career, or have a gap to fill, we’ll help you get where you want to go.
You can rely on us to deliver today and help you plan for tomorrow.
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