JOB DESCRIPTION / ROLE
Standard Chartered is a leading international banking group committed to building a successful and sustainable future for our people, our customers and the communities we serve. With 1,700 branches and offices in 68 markets in Asia, Africa and the Middle East, we offer exciting and challenging international career opportunities to over 89,000 employees.
Job Description
Standard Chartered is a leading international banking group committed to building a successful and sustainable future for our people, our customers and the communities we serve. With 1,700 branches and offices in 68 markets in Asia, Africa and the Middle East, we offer exciting and challenging international career opportunities to over 89,000 employees.
Job Description
- Verify and authorise all trade services transactions of the team, within delegated authorities and TP system release limits (wherever applicable)
- Verify contents of a transaction to ensure that neither customer nor Bank is placed at risk
- Meet turnaround times as per the Service Level Agreement & productivity standards
- Organise work flow to achieve maximum productivity
- Act as the primary point of contact for Customer Service Group and Customers for enquiries / problem resolution
- Monitor all transactions to ensure obligations / payments are duly met
- Monitor and report to Senior Manager, Trade Services all irregular items with a view to take corrective action for timely liquidation of such items
- Enhance morale of staff under direct control
- Comply with internal operating procedures as per Procedures Manual and other Group Policy standards
- Ensure that staff in the team is fully aware of the various initiatives and actively participate
- Ensure all charges are applied correctly and appropriate approvals are held for waivers
- Participate in the training and development of Trade Services personnel to ensure operational excellence at all levels
- Operational Risk Management
- Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious transactions to the Line Manager
- Ensure smooth flow of documents to SSC after pre-preparation of documents for scanning is carried out
- Sign documents viz. LC, Guarantees etc wherever applicable
- Prepare documents as required under the agreement with the clients
- Supervise the day to day processing / delivery of all Trade Services products related to the Team with the primary purpose of meeting service standards and maximising productivity of the team
- Ensure compliance of all internal procedures and operational controls
- Assist Sr. Manager Trade Services in implementing changes to internal standards and procedures in line with development in the business
REQUIREMENTS
- Trade Services general operational knowledge
- University degree
- Thorough understanding of ICC rules, local laws, legal risks
- Knowledge of Trade documentation and shipping terms
- Knowledge of Bank's laid down procedures
- Supervisory skills
- Good communication and PC skills
ABOUT THE COMPANY
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.
