The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally. By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

We are seeking a CRM Data Specialist responsible for creating and supervising the data flow from and to the CRM Platform to guarantee a successful execution and development. You will also be responsible for SalesForce administration in terms of supporting and training other users on the platform.

You will help Chalhoub Group accomplish excellence, being a problem-solver with experience in collecting, modeling, analyzing and interpreting big data sets to propose solutions to business challenges.

What You'll Do:
Organizational:
• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

Operational:
• Implement activities under minimal supervision
• Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner
• Work with stakeholders within the Beauty Division to identify opportunities for leveraging on each Brands’ data to drive business solutions
• Propose and design the adoption of new capabilities given the needs of the business
• Communicate system requirements to the Group IT team, software developers, and/or the CRM Platform vendor
• Support in the implementation of the CRM platform and the development of its logics, and capabilities
• Schedule, test (for errors, bugs, system issues and improvement areas) and execute the implementation of all updates, new modules, and additional capabilities of the CRM platform to ensure a smooth deployment
• Develop and implement A/B testing frameworks to evaluate model quality, performance, data accuracy and outcomes
• Deploy a variety of machine learning techniques such as clustering, decision tree learning, etc. within the CRM platform
• Mine and analyze information from Brands’ databases to drive optimization and improvements in different areas: including product development/purchase, channel development, and business strategies
• Ensure database records accuracy by developing verification processes and analyzing the database for irregularities and normalizing as needed
• Asses the accuracy and efficiency of data sources and data gathering techniques
• Perform predictive modelling to gather insights and provide recommendations to enhance customer experiences, revenue generation, and other business metrics
• Perform advanced statistical and data mining techniques using available data set to provide Brands with relevant customer and business insights

We can offer you:
What we can offer you
• We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits:
• We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.