Customer Service Staff (Cinema)

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JOB DESCRIPTION / ROLE

Employment: Full Time

JOB DESCRIPTION

To effectively respond to the needs of Guests, by delivering exceptional service in collaboration with a team of engaged individuals within our theatre operation. Cinema Workers are the frontline individuals responsible for ensuring that our guests have a Great Time Out.

Cinema Worker need to be aware that the job title which has been given during assessment, does not limit their duties in any way, responsibilities may be altered to suit the department and the Company business growth. Meaning Cinema Workers may be required to carry out work which is within their capabilities. This applies equally to all members of staff. Cinema Workers will work at either of the following 3 tasks and will be rotated per Cinema Management scheduling:

BOX OFFICE
Box Office Cashier will be the first encounter of a cinema customer, candidate must have a good service attitude and must help the customer choose a movie and the seating and ask him/her kindly to consider buying food and beverage to enjoy the movie better.

Box Office Cashier sell tickets to patrons and must be knowledgeable about show times, seating capacity in the theater and each movie. Customers make the first transaction at the theater with the box office employee, so a Box Office Cashier must know how to work the theater's cash register and ticketing system.

CONCESSIONAIRE
Concessionaire, are generally the next wave of employee that a customer encounters and will also work as a cash register where patrons buy such things as popcorn, soft drinks candy, and other snacks. Concessionaires have to maintain a clean area because they will be dealing with serving food and drinks and furthermore, concession stands are regularly checked by local health departments.

USHER
Usher, are generally the first person a customer contacts if there is a complaint. Ushers may help customers find lost items or people, find seats or remove unruly people. They need to make sure customers have a ticket for the show they're attending, tears these tickets and directs the patron where to go. Ushers will usually stand at a podium just before a hallway that houses all of the auditoriums. Ushers may also be referred to as "ticket taker" or "floor person." They have to maintain the area clean after customers have left, and perform theater checks during a film to ensure that the sound and picture are acceptable. Ushers must conduct routine checks of the bathrooms to make sure they are clean and well stocked

REQUIREMENTS

• 0-2 years of experience
• High School Level
• Commitment to excellence in Guest service with proven ability to maintain significant attention to detail.
• Excellent written, verbal and listening communication skills.
• F&B experience required.

ABOUT THE COMPANY

Novo Cinemas is home to the most innovative entertainment experiences in the GCC, offering each visitor A Great Time Out since 2014. We are one of the largest cinema chains in the Middle East because we push boundaries, pioneer change, and consistently strive for the "new". We began our legacy by introducing the region to such evolutionary technologies as the largest IMAX with Laser in the MENA region, online booking, e-kiosks and the first cinema-dedicated mobile app.

Novo Cinemas takes pride in showcasing the latest viewing technology, being acknowledged as the regional leader in cinema innovation when bestowed with the Most Innovative Cinema award at ComiCon ME 2017. This award is a testament to our dedication to providing customers with the most state-of-the-art movie-going experiences possible.

Our theaters are cinematic experience hubs creating lasting memories for every customer. Novo brings movies to life, letting guests choose from 2D, 3D, 4D, IMAX with Laser, ATMOS and luxury 7-Star VIP suites for their comfort. Supporting the in-theatre entertainment are bespoke gourmet menus, the latest trends in cinema snacks including frozen popcorn, fresh crepes and healthy treats. We are committed to providing every community with a personalized and outstanding entertainment experience placing cinema-goers at the forefront. Known as a destination for regional premieres, we are proud to host the most anticipated preview screenings. In addition to blockbuster releases, Novo offers corporate and private group bookings as well as alternative content such as live boxing, cricket and football matches and the performing arts. Films can be as informative as they are entertaining and Novo's commitment to education is reflected in our wide range of stunning IMAX documentary films available for private school bookings.

There are currently 158 screens across the GCC, ongoing expansion will see our numbers grow to over to 220 screens in more than 20 cinemas in four markets by 2019. Novo Cinemas. A Great Time Out! www.novocinemas.com

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