JOB DESCRIPTION / ROLE
We are looking for a "Field Application Engineer (FAE)" to be based in our Head Offices, Dubai-UAE.
Reporting to our Senior FAE Team Leader, this role involves the following technical categories:
- Pre-Sales / assisting Sales Team to identify optimal BoQ and convincing customers technically
- After-Sales / troubleshooting and solving issues for our customers installed base
- Services / Design, Configuration, FAT/SAT, Basic Installation, Training, etc.
Some of the main tasks and responsibilities are:
- Provide pre and post-sales technical support for the complete product and solutions Industrial communication portfolio.
- Identify and gather customer requirements, develop and propose system designs (high and low level as required), aiming to assist the customer with a highly reliable system and lower cost possible, yet ensuring maximum sales for the company.
- Provide technical product presentation for functionality as well as conduct customer workshops and training as and when required
- Become the Subject Matter Expert for the company's products and solutions
- Assist the Sales team as and when needed with Bid/Tender documents and proposals, from early stage design, budget phase, proposal and also negotiation and clarifications.
- Participate in network planning with customers to provide guidance on applications, usage, integration and best practices
- OnSite work as and when required by the company, to assist customers with commissioning, network optimization, troubleshooting, upgrading firmware, replacing defective devices, and other similar tasks.
- Use telephone and remote isolation, diagnostic and resolution tools, documents and capabilities to resolve complex integrated end user implementation, configuration, and operational issues in a timely manner. Solutions will often include 3rd party products/solutions and onsite support.
- Active contribution with Marketing and Sales teams to produce new and high quality Case Studies, Applications Notes, White Papers, News Letters and other collateral material.
- Manage RMA process (reception, processing, return of faulty and repaired/replaced products, as and when needed).
REQUIREMENTS
- Engineering/Computer Science undergraduate degree majoring in networking or communications
- Strong technical background in telecommunications with an emphasis on Ethernet, IP routing and associated protocols, cyber security and Broadband Wireless Technologies (Wifi, WiMAX, etc.)
- Strong knowledge of PC operating systems i.e. Windows and Linux
- Several years experience providing technical and sales support for Ethernet and TCP-IP networks (Layer 2 and Layer 3)
- Cisco certifications: CCNA, CCNP, CCIE are highly desirable.
- excellent analytical skills, be able to multi-task on various projects, be highly self-motivated, a self-starter.
- Familiar with trouble-shooting and problem solving techniques and methods
- Basic Project Management organizational skills
- Enjoy dealing with people from diverse cultures and backgrounds, both within the company and with customers and partners.
- Be willing to work extra hours as deemed necessary by management
- Observe and adhere at all times the Company's Policies, rules and procedures.
- Experience in diverse automation markets such as Power Utilities, Transportation, Oil&Gas, Mining, others.
- Excellent oral and written communication and presentation skills.
- Excel at time self-management and self-organization/planning/execution.
- Caring for colleagues and assisting them to succeed with their own individual and team Objectives
- Travel throughout the UAE and GCC region will be required, usually 50% of time in this role, although this might be lower or higher as deemed necessary by the management.
- Passion to 'total customer satisfaction'
- Eager to learn and study on a continuous basis
ABOUT THE COMPANY
Easy World Group Companies (eWorld) is a leading Value Added distributor and solution provider of data communication, Industrial automation and Telecommunication products in Middle East region.
Established in 2002, eWorld is a specialized distributor of leading edge mission critical, enterprise data, voice, security, and industrial networking as well as telecommunications products and solutions across the Middle East. We offer industry leading Networking and automation products backed up by our professional and experienced team to our valuable customers.
eWorld has a proven track record in providing end to end solutions for our diverse customer base and support our clients with a range of core competencies and value added services to ensure that our customers are returned best value for their investment and obtain products that meet their requirements perfectly.
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