JOB DESCRIPTION / ROLE
Description:
- To train all new hires, as per Hyatt Regency Dubai and Hyatt International standards.
- To evaluate and verify understanding of all employees on the service standards.
- To assist F&B Division in developing Departmental Operations and Training manuals.
- To develop within the F&B Division all possible means and programs in order to facilitate work related procedures and upgrade the performance standards.
- Develop measurements to ensure understanding and follow up for compliance.
- To prepare and update within the Division, all training records for each employee, as well as career paths and development charts.
- Responsible for Departmental Orientation of all new employees as well as being the assigned "Buddy" for them.
- To establish within the Division measurements to check adherence to the set service standards.
- To conduct/ensure that, daily measurements for standards are done.
- To assess areas of improvement, based on the measurements done and Mystery Guest Audits, and prepare training plan to achieve and maintain a high standard of Guest Service levels at all times.
REQUIREMENTS
Qualifications:
- Hospitality graduate is a must.
- Should have worked as F&B Trainer in a five star hotel for a minimum period of 2 years.
- Excellent communication and presentation skills is a required.
- Advanced knowledge of English - spoken, written, reading is a must.
- Primary Location: AE-DU-Dubai
- Organization: Hyatt Regency Dubai Creek Heights
- Job Level: Full-time
- Job: Administrative
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
ABOUT THE COMPANY
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.
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