POSITION OVERVIEW
The Imaginators are responsible for fulfilling OliOli’s vision of creating awesome experiences and memories for children. Working within exhibit zones, Imaginators act as OliOli’s brand ambassadors, with the primary objective of engaging with all visitors in an empathetic, thoughtful and joyful manner.

KEY DUTIES & RESPONSIBILITIES

Visitor’s Experience and Service
• Be an ambassador for the OliOli brand; ensure that every visitor’s experience at OliOli meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach
• Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
• Provide excellent guest service, and facilitate visitors’ experience and journey through a proactive and thoughtful interaction
• Contribute to a positive, team-based, and “visitor-first” centric culture
• Manage groups of children from schools, birthday parties, or camp activities
• Attend to guest queries, and complaints. Amicably resolve maters with any dissatisfied guests
• Manage any situation with overcrowding in relation to the maximum capacity of the area or around a particular exhibit
• Comfortably facilitate and manage exhibits spaces and components
• Collect and communicate visitor’s feedback and suggestions
• Recognize and report visitors’ trends
• Follow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materials

Exhibits area / Education
• Have an honest and comprehensive understanding of OliOli’s philosophy and developmental, pedagogical, and other learning objectives
• Develop a deep understanding of the learning opportunities for each gallery and exhibit within OliOli
• Understand and stay current with the exhibit and program initiatives
• Participate in training programs designed to enhance interaction with visitors in the ‘OliOli’ manner
• Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc)
• Manage the use, quality, and organization of consumables

Safety / Security
• Provide a safe environment for all visitors, specifically for the children
• Communicate any safety/ performance issues regarding exhibits components
• Adhere to all policies and procedures of OliOli
• Assist visitors in case of an incident or an emergency situation
• Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed
• Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc)

Other Responsibilities
• Working with other colleagues, proactively contribute to the success of any special events and programs designed to enhance the profile of OliOli within the community
• Work effectively with temporary staff (many of whom are expected to be students who are not likely to have extensive work experience)
• Perform other duties and be involved in projects and activities that contribute to the achievement of OliOli’s objectives

Salary:
AED 5,000 to 7,000 per month inclusive of fixed allowances.