Internal Communications Manager

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JOB DESCRIPTION / ROLE

Employment: Full Time

This role is responsible for conducting all aspects of Internal Communications within flydubai, ensuring policies are aligned with the company's goals and objectives. To ensure communications are effective, well designed and executed, timely and appropriate. To achieve understanding throughout the company of what flydubai stands for and creating an environment in which employees are communicated with and listened to. To help ensure flydubai staff 'live' the brand at all levels of the organisation. To ensure an accurate, timely and appropriate flow of information throughout all levels of the organisation.

KEY ACCOUNTABILITIES

Key Activities

- Manage communications to a broad range of stakeholders and cultures, remaining cognisant that two-thirds of our employees are not office-based, targeting and delivering communications appropriate to all employees.
- Draft and distribute clear, creative and effective internal communications.
- Apply excellent written and verbal communications skills to every task.
- Create and maintain our internal communications guidelines which will form part of the PR Toolkit.
- Build a strong network of relationships internally that will enable effective communication across flydubai, in particular, working closely with our Human Resources (HR) and Learning and Development departments.
- Ensure alignment and co-ordination on content and timing with any related external communications, working closely with the media relations team to deliver this.
- Develop and manage flydubai's corporate Intranet on SharePoint. Gain an understanding of what news our colleagues would like to hear about, what channels they would like to receive this news and with what frequency. Work closely with our Digital Communications Specialist to develop content to help drive engagement with our employees.
- Develop and implement creative feedback channels via the Intranet, staff meetings, and other tools, including working closely with HR on employee surveys.
- Work closely with our Events team to create and deliver a range of internal events that provide platforms for us to engage with our employees.
- Assist in preparing and managing the internal communications aspect to flydubai's issues management toolkit and crisis communications plan ensuring that it is kept up to date with all relevant internal contacts.
- Develop our approach to Corporate Social Responsibility developing guidelines for charitable support.
- Develop measurement tools to gauge effectiveness of the internal communications strategy.

REQUIREMENTS

Minimum Qualification
- University Degree or equivalent

Experience
- Minimum of 4 years' experience in a similar role in the private or public sector
- Previous experience in the aviation or travel industries is preferred.

Additional Requirements
- Previous airline experience desirable but not essential
- Implementing and maintaining a company intranet
- Experience of working in and with a multicultural organization
- Excellent written and verbal English language skills

CORE COMPETENCIES
- Customer Focus
- Team work
- Effective Communication
- Personal Accountability & Commitment to achieve
- Resilience and Flexibility (Can do attitude)

ABOUT THE COMPANY

Dubai-based flydubai strives to remove barriers to travel and enhance connectivity between different cultures across its ever-expanding network. Since launching its operations in 2009, flydubai has:

  • Created a network of more than 90 destinations in 44 countries.
  • Opened up 62 new routes that did not previously have direct air links to Dubai or were not served by a UAE national carrier from Dubai.
  • Operates a single fleet type of 58 Next-Generation Boeing 737-800 aircraft and will take delivery of more than 100 aircraft by the end of 2023.

In addition, flydubai's agility and flexibility as a young airline has enhanced Dubai's economic development, in line with the Government of Dubai's vision, by creating trade and tourism flows in previously underserved markets.

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