JOB DESCRIPTION / ROLE
• Focuses on growing and developing existing key clients, together with generating new business; Conducts monthly and seasonal business reviews with key accounts
• Works with brand/category function to develop accurate and realistic go-to-market plans, seasonal assortments, forecasts and scenario plans
• Maintains and manages relationship with the assigned key accounts to ensure provision of continuous support
• Manages existing key customers/ accounts in order to meet objectives of retention and further account development; develops retention strategies for key customers
• Promotes high-quality customer experience and satisfaction by ensuring exceptional services is provided to customers at all times
• Generates and maintains sales forecasts for key accounts and provides this information in an accurate and timely manner ; Assists to drive business sales strategy and deliver against sales and profitability targets
• Collects, analyzes and reports feedback from key accounts to identify customer requirements and pass on the business intelligence for effective decision making; Assists in developing segment level account plans for key accounts
• Acts as a focal point of contact between the Business Unit and the assigned account/s to ensure that any major issues are addressed in a timely manner
• Ensures all day to day requests are addressed, and timely and quality resolution is provided for all queries
• Implements category display and enhances distribution coverage and product visibility by ensuring right product is available in the right place and at the right time
• Provides account feedback to key stakeholders and uses market knowledge on product trends, pricing and the competition to maximize product placement and sales
• Manages timely coordination of account orders including entry, tracking, order confirmation, cancellations and delivery information; Meets all order deadlines in a timely and consistent manner
• Prepares, plans and delivers clear and persuasive sales line presentations.
• Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG's performance management process
• Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals
• Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement.
REQUIREMENTS
A successful candidate should have;
• Bachelor’s Degree in Marketing or Business Administration
• Master’s degree in Marketing or Business Administration is preferred
• A minimum of 6 - 8 years of relevant experience in Sales and Marketing
• Previous experience in managing teams and key accounts is preferred
• Fluent in English and Arabic skills (written and spoken)
• Spoken language in Hindi is preferred.
• Should have a valid driver's license and car
ABOUT THE COMPANY
Established in 1978, by the Baker family who still own and manage the company today, Gulf Marketing Group is one of the Middle East's leading, family owned companies. Gulf Marketing Group operates regionally, across the GCC and boasts a diverse portfolio of brands, retail outlets and services. Gulf Marketing Group subsidiaries operate in key sectors such as retail and distribution of sporting goods and lifestyle brands, health and fitness, food and food processing, integrated 3PL logistics, real estate, healthcare and pharmacies, education and technology. Since 1978, Gulf Marketing Group has introduced more than 90 international brands into the Middle East, as well as building the reputation of our homegrown brands as reliable and quality driven companies.
We are proud to be one of the top 10 retailers in the Gulf region with:
- More than three decades experience managing international brands in local environments
- A prestigious portfolio of world class brand partners
- Anchor tenancy in all major GCC shopping malls
- A proven track record of securing exclusive retail and distributor agreements
- An experienced management team
- Strong customer relationships
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