Merchandise Analyst

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JOB DESCRIPTION / ROLE

Employment: Full Time

We’re a leading player in the world of fashion, partnering with some of the finest brands in the world to reach admiring consumers across the Middle East. We have a team of experts continuously developing their knowledge and skills in each of the fashion categories we operate in: women, men, children, accessories, footwear, lingerie and swimwear

As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.

We are seeking a Merchandise Inventory analyst who can bring a unique standard in the Merchandising operational process for one of key department store.

A merchandise Inventory analyst helps maximize the profit potential for a retail store or retail chain. By analyzing inventory risks and opportunities, and implementing inventory allocation strategies. The merchandising analyst improves cash flow and increases profit margins.

You will be working on the development, launch and Implementation of the brands 360 aspect of the merchandising, planning and analysis of the portfolio

What you will do,

Organizational:
- Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

Operational:
- Implement activities under minimal supervision
- Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner

Purchase Orders: New Orders:
- Follow up to receive copy of orders as soon as buyers come back from buying trade shows
- Follow up to receive confirmation of orders max 4 weeks from ordering date
- Follow with regional brand analyst to create item master one week after confirmation of orders received
- Follow with MDM to create items in system 1 week after MD is filled and sent
- Create purchase orders by brand 1 week after items master creation
- Ensure invoices are uploaded linked to PO created enabling a proper tracking of back orders
- Ensure errors and discrepancies are immediately highlighted and solved (cost price, qty)

Replenishment and Transfers:
- Support stores demands ensuring immediate actions and remedies to merchandise movement requirement
- Prepare, weekly if necessary, seasonal and basic inventory movement by store while respecting brand and regional assortment guide line
- Create correct system transfers to this movement (warehouse to store, intra-stores, intercountry, return to vendor, temporarily stock loan)
- Initiate Basic re-orders if required to maintain coverage, escalate to regional and follow accordingly

Non-Merchandise Items:
- Maintain correct records of all non-merchandise materials, follow corresponding shipments and update regional regularly:

Marketing:
- Press items, gifts for promotions

Stores packaging
- Visual merchandise items: VM props and windows

Sales Period:
- Follow and ensure timely update of lists/SKU in the system for promotions, special marketing events and discount period
- Ensure replenishment request uploaded ASAP while ensuring correct stock request in system during peak period to maximize sales

Factory Outlet:
- Upload Factory outlet transfers as per regional guideline
- Follow-up with Factory outlet team upload in system enabling fast tracking of discrepancies and escalade required adjustments

Merchandise Stock Maintenance:
- Responsible for weekly monitoring of negative sales, identify reasons, and perform approved adjustments after resolution
- Accountable for closing of PO back orders to ensure accurate system backorders
- Responsible that all stock related transactions are timely and correctly executed in the system except sales transactions in store (RTV, Damages, Transfers, store to store, marketing loans) ensure well execution and closing
- Ensure debit or credit note are followed, stock adjusted accordingly and timely coordination with accounts
- Ensure insurance claim for any defective item is followed and stock adjusted
- Sign off that the stock is ready for stock take from system point of view
- Responsible for maintaining correct supplier’s details in system (name, contacts, payment terms, bank details, shipment mode, ELC, ALC)

Supply Chain Management:
- Follow delivery planning schedule established by regional team, communicate and act upon any delays or deviations.
- Timely communication to logistics team tactical operations during delivery (clubbing, change of incoterm etc) as per instructions from regional commercial team and monitor their execution
- Prepare, execute and follow timely and correct warehouse deliveries to stores as per agreed dates and planning
- Ensure follow up of required custom and country specific documentation prior to shipments to avoid delays and extra custom storage charges
- Escalate delays of deliveries to regional team & head of operation, propose action plan and act immediately to ensure stock are in-stores at the right time
- Assess suppliers on standard delivery KPIs (lead time, damage) by store, country, on a regular basis, communicate assessment to regional office & head of operation, propose solutions and act upon continuous improvement
- Analyze monthly supply chain costs related to intra-stores and warehouse to store movements and provide reporting to regional commercial team and head of operation. Propose action plan accordingly.

ELC & ALC:
- Monitor in-season supply chain costs related to freight, clearing and storage of goods and non-merchandise items, escalate to regional & head of operation if actual exceeds thresholds and update system after validation

Prices and Costs:
- Maintain correct cost and retail prices in system
- Ensure that maintenance of prices (price markdowns, promotions in stores) is performed correctly and on time and conduct the proper self-checking
- Escalate immediately issues in price maintenance (e.g. promotions) to IT and head of operation, correct and ensure repair and done
- Identify price variation in PO vs order, in invoicing vs PO, escalate to MIM, follow and timely act upon correction
- First point of contact by store team for any requirement and merchandise movement
- In charge of regular communication with commercial team regarding merchandise inventory movement and all required market/country/stores updates

Record Books Maintenance:
- Maintain up-to-date system books trackers, ensuring system operations excellence and constant coordination with local stores retail and regional commercial teams:
- Orders, PO, backorders and shipments records by brand, by supplier
- Inventory stock movement records
- Debit and credit notes, RTV, damages, PLV, VM updated system records
- Suppliers details updated records
Analytical Reports:

Ensure constant availability of reports:
- Orders, PO, deliveries & back orders tracking reports by supplier and by Brand
- ELC, ALC, damages and RTV reports
- Inventory management reports (negative stock, stock take results and adjustment)
- Seasonal business review of all above including recommendation and action plans by area of activities

We see success in the role as having a strong knowledge of the luxury consumer, the competitive landscape of the luxury industry, and an in-depth understanding of the Merchandising and Brand Analysis in order to drive the brand vision regionally, constantly elevating our ability to acquire new brands, retaining and developing existing categories and continuing to drive sales in the category through advanced operating process.

REQUIREMENTS

- Previous experience of working in international, global companies with diverse audiences in a similar role; Brand planning, Brand Analysis, Merchandise Planning,
- Have high emotional intelligence and ability to understand cultural nuances.
- Great management experience and ability to lead a large team
- Team Player
- Communicator
- Analytical
- Business Acumen
- Excellent at collaborating

ABOUT THE COMPANY

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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