JOB DESCRIPTION / ROLE
Receptionist - Success Profile
Reporting to: Senior Guest Liaison Supervisor
Division/Function: Front of House
Base location: Aldar, Abu Dhabi
Key purpose
- The purpose of this position is to perform all tasks in relation to reception and any associated administrative responsibilities for Aldar HQ reception
Structure and reporting relationship
- Position will be reporting to the Senior Guest Liaison Supervisor
Based on the specific requirement of the role
Key accountabilities
Key Job Responsibilities
- Meet and greet visitors and notify on arrival of visitors
- Promptly, accurately, professionally and courteously receives all telephone calls
- Promptly, accurately, professionally and courteously direct calls/enquiries and relay messages.
- Receive all incoming visitors to the ADGM Square reception.
- Provide frontline customer service for all tenants, visitors and contractors entering the ADGM Square office towers.
- Be fully proficient in all operating systems including the telephone network system and the Visitor Management system.
- When on duty, ensures the reception station is staffed at all times
- Sign for deliveries when necessary and notify recipients
- Ensure reception area is neat & tidy and books/magazines are organized
- Report to work regularly and on time
- Attend all training as required
- As needed, assists with clerical tasks to include typing and filing
- Always conducts oneself appropriately and professionally
HSQE Responsibilities and Information Security Responsibilities
- Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements; Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above
- To exercise their personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions
- Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties
- Lead by example and look at ways to conserve energy, water and resources and minimize the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager,Departmental Safety Meetings and any other appropriate available channels
- Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
- Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties
REQUIREMENTS
Essential technical and professional skills , knowledge and qualifications
Knowledge
- High School Diploma or Higher Secondary Education
- A good knowledge of all office systems and office administration
- A preferred knowledge in Visitor Management and associated registration systems
- Understanding of customer service skills
- Proficient in English
- Knowledge of Arabic language is preferred
- Understanding the importance of policies and procedures
Skills
- Excellent communication skills both written and oral with the ability to communicate with people from various backgrounds and standing
- Ability to liaise in a professional and persuasive manner with staff at all levels in the organization
- Ability to handle confidential information in strict confidence
- Ability to work with high integrity and minimum supervision
- Good interpersonal skills
- A lively, energetic and strong personality
Additional / special features of the role
- Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
- Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
- To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
- Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
ABOUT THE COMPANY
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
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