JOB DESCRIPTION / ROLE
Service Specialist
United Arab Emirates
Are you a highly innovative and transformative professional with excellent organizational and problem solving skills? Do you have 5 years' experience as lead technical role in large enterprise wide projects within banking industry and 2 years' experience in ITIL Service Management processes? If yes, then our recruitment specialist wants to speak with you!
The successful candidate will be responsible with:
* Develop, refine and communicate the IT Service Catalogue to provide clear guidelines and standards for service delivery to the organization.
* Ensure all services in operation and new services moving into transition are correctly recorded and retired services are removed from the Service Catalogue at the appropriate time
* Ensure that the Service Catalogue is available, accurate, and meets IT Service Provider and End User needs.
* Obtain and verify information to be included in the Service Catalogue from the authorized Service Owners and other information providers
* Support development and communicate costing chargeback models for IT service delivery to enable users to budget appropriate funds to cover required services.
* Ensure each service has an identified Service Owner and Provider
* Analyze and review Service Catalogue agreements for referential integrity, and to ensure that the Catalogue and agreements take into account the same service dependencies
* Escalate to the Service Catalogue Management Process Owner where the process is not fit-for-purpose
REQUIREMENTS
The successful candidate will possess the following skill sets:
* Bachelor's degree in Computer Engineering, Computer Science, Information Systems or other related field is highly preferred; however, equivalent work experience will not be overlooked.
* 5 years' experience as lead technical role in large enterprise wide projects
* 4 years of experience in Finance / Banking industry
* 2 years of experience in ITIL Service Management processes
* Understanding of General IT Service Management policies, procedures, and best practices
* Have understanding and experience in a capacity management background covering cloud, server, storage, networks, virtualized environments, applications, databases and associated tool sets
If you're looking for the next step in your career, apply today!
Please note that due to the high volume of applications we receive we are unable to contact all applicants directly. If you haven't heard from us within 14 days please consider your application to have been unsuccessful.
ABOUT THE COMPANY
Over 30 years of local industry experience.
New name, proven expertise In 2009, recruitment leaders Beresford Blake Thomas (BBT), Hill McGlynn and Ma Foi integrated under the Randstad brand to form Randstad Middle East.
Experience and local knowledge are essential commodities within the Middle East region, so it made perfect sense to combine 30 years recruitment experience in the Gulf, providing a larger, more streamlined service to our clients and candidates.
As well as having the largest geographical footprint of any recruiter, Randstad is the worlds largest specialist recruitment provider, employing over 28,000 members of staff and helping over 2.5 million people find work every year. With an enviable reputation worldwide, we have an established and respected presence in the Middle East, and are the preferred choice for specialist staffing solutions in more customary and emerging markets across the entire region.
Our Sectors:
- Accounting & Finance
- Advertising, Media & PR
- Construction & Engineering
- Hospitality & Retail
- HR & Business Support
- Industrial
- IT & Telecommunications & Electronics
- Oil & Gas
- Pharmaceutical & FMCG
- Property & Real Estate
- Sales & Marketing
- Executive Search & Selection
- Facilities Management
