Specialist - Customer Service

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JOB DESCRIPTION / ROLE

Employment: Full Time

KYC (Know Your Customer) / AML (Anti Money Laundering) / Customer Identification Program (“CIP”)

The first step in any KYC program is a bank’s Customer Identification Program (“CIP”) which requires a bank to collect the relevant documents and determine the Ultimate Business Owner. There is need for collecting periodical updates from customer and update Bank’s records to ensure that the Risk profile of customer continues to be acceptable.

The second step is Customer Due Diligence (“CDD”) which requires the bank to obtain information to verify the customer’s identity and assess the risk. If the CDD inquiry leads to a high risk determination, the bank has to conduct an Enhanced Due Diligence (“EDD”).

REQUIREMENTS

Please see the JD as below:

• Reinforce of Bank KYC Policies, Due Diligence, Internal procedures and guidelines
• Appraise, analyze, and comment on all documents received from clients including, but not limited to constitutional documents , passport copies , EIDs, Board Resolutions, POA, financial statements, ownership structure etc
• Regular Review of Mandate files and updating each file checklist as per internal templates.
• Liaise with the on-boarding / Relationship team / Client Services for required documents .
• Review / Validate data in KYC records to ensure completeness of document package .
• Supporting line manager in all Assignments and help in projects delivery.
• Check and verify the Mandate files and maintain proper record of all the mandate files transferred / received and maintained with CAD.
• Handle the additional account opening process in term of data/documents review , providing RMs with the approved compliance checklist to obtain necessary documentation prior to passing them to the Account Services Department.
• Handle / attend all Inquiries related to Mandate files, remediation clarification, FATCA/CRS, verification and all other types of authentication .
• Adhere to process KPIs ,Operational Risk matters & Internal Audit Requirements.
• Prepare various internal/external reports when and as required by management, Periodic(Weekly/Monthly/Quarterly) reporting .
• Document Filing, Scanning, Digital storing in DMC

ABOUT THE COMPANY

More than two decades old IT solution driven conglomerate having offices at UAE (Dubai), USA , India & Malaysia.

An exciting technoprenuerial journey encompassing the translation of value proposition to our valued and esteemed customers . We provide tailor made IT solutions which fit the customers business model in terms of Technology, business continuity , culture and growth phenomenon.

Our IT TEAM of skilled and technological & domain experts propose the right fit model in any area of the business be it in Staffing, Technological Fulfillment and business enhancement and growth model.

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