JOB DESCRIPTION / ROLE
Hays are representing a large medical organisation based in Abu Dhabi, who are currently seeking to hire a Technical Support Supervisor with a background in healthcare and customer service. This organisation is a well-respected and highly regarded organisation with multiple offices in the region. Please note that this position requires a previous experience in working in technical support preferably in a healthcare orientated environment, therefore candidates who do not have experience within this domain need not apply, as they will not be considered.
The Technical Support Supervisor will be responsible for managing a team of 4 and continually communicating with offices and laboratories internationally whilst providing leadership and day-to-day management of their team. The client requires a you to have an Higher Diploma and/or BSc in Medical Laboratory Technology or Medical related field.
REQUIREMENTS
You should have a minimum of 3 years’ call centre/ customer care experience in a medical environment, we must stress that this is a must-have in order for us to consider your application. You will be responsible for all aspects of customer service as well as managing a team of 4. Your duties will include but not limited to managing the technical support department. Resolving internal and external issues. Proving support to the scientific team no projects, such as new test developments. Coordinate with laboratory operations and provide support to the Finance for operation related queries/invoices. Assisting the BD team with new and existing accounts. Building and maintaining relationships within the company and with its partners.
ABOUT THE COMPANY
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years’ success under our belts and a workforce of 10,000+ people across 32 countries, we’ve evolved to put our customers at the heart of everything we do.
So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow.
Offering an unrivalled suite of recruitment and workplace solutions, whether you’re looking for what’s next in your career, or have a gap to fill, we’ll help you get where you want to go.
You can rely on us to deliver today and help you plan for tomorrow.
