Trade Customer Service Representative

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JOB DESCRIPTION / ROLE

Employment: Full Time

Our client is a European multinational trading company who operate within the chemical and polymer industry, they export into over 60 countries worldwide. They are looking for someone who can preform the following skills:

• To perform export administration tasks.
• To prepare proforma invoices for customer.
• To prepare shipping instructions and coordinate shipments with freight forwarders, suppliers and inspection companies.
• To prepare shipping/export documents (BL, Commercial invoice, COO, Packing list, Cargo tracking notes) to ensure customers’ clearance of goods at destination.
• To provide continuous communication to the customers & orders follow-up with the suppliers, shipping lines and banks.
• To update and follow-up third parties invoices’ settlement.
• To follow-up potential customers’ claims.
• To comply with Internal KPI and back up process

REQUIREMENTS

• Ability to prioritize and strong organizational skills.
• Previous experience in international trade and/or logistics is a must.
• Excellent written and verbal communication skills, multi-tasking, initiatives and strong attention to detail required.
• Proficient to fluent English, a second language would be a plus.
• Knowledge of Letters of Credit is compulsory with knowledge of ISBP and UCP.
• Customer Service oriented.
• Team spirit.

ABOUT THE COMPANY

Search Heads Middle East brings together almost 2 decades of specialist recruitment within the Middle East. Having built successful partnerships with some of the worlds most recognised organisations we offer tailor made, honest consulting.

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