A large 3PL business with substantially growing operations in Dubai are currently looking for a Warehouse Manager for one of their 25,000 square metre warehouses, with a high volume of throughput. This key position will be leading the development and business improvement within the warehouse, distribution and customer service processes.

Responsibilities;
• Manages the Customer Service team efficiently ; builds and maintains unsurpassed customer relationships, ensures impeccable customer service at all times
• Ensures the team has the readiness in responding to customer queries, meeting KPIs, releasing billing reports and sending relevant documents to customers.
• Provides trainings to customer service team on legal requirements, customer KPIs, right customer service and email etiquettes
• Ensures that all set KPIs per customer are met and overviews clear and comprehensive records
• Tracks team productivity (operations and customer service) and takes action for better planning and resourcing
• Overviews the inventory records and location for cost accounting to ensure adherence to the warehouse and distribution procedures are executed ; should implement best storage practices for the optimum utilization of existing space
• Liaises with internal customs department to ensure custom clearance procedures are compiled and legal requirements are met; ensures all JAFZA requirements and relevant information are update and available for the stock holding at any point of time.
• Manages the control of temperature measured areas, and places systems for preventions of system failures
• Ensures the team is driven towards the best warehousing practices
• Ensures that employees are guided, supported and trained daily; organises structured on job trainings; develops career paths for all team members
• Should implement Lean strategies at work place and engage in Continuous Improvement Projects, which has outcomes as cost reduction, quality improvement, decreased failure rates, lead time reduction etc ; should have keen eye for identifying wastes and eliminating the same.

Salary:
AED 20,000 to 24,000 per month inclusive of fixed allowances.