Description:

Amazon’s Customer Service team operates in over 140 locations around the world, delivering award-winning customer support in 18 languages. The team provides 24/7 support to customers across the globe, resolving customer queries via phone, email, and live chat and using cutting-edge tools to provide effective solutions. Customer Service Associates are provided with the expert training needed to deliver the effortless support experience. They are the backbone of the organization, playing a critical role in Amazon’s mission to become Earth’s most customer-centric company

Communication Skills:
• Excellent communication skills in English and Arabic (written and verbal)
• Ability to communicate correctly and clearly with all customers

Computer Knowledge/Skills:
• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

Customer Focus:
• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Maintain regular and reliable attendance, including the daily schedule as assigned.
• Problem Solving Skills:
• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally