JOB DESCRIPTION / ROLE
Company Description
Join us at Accor, where life pulses with passion! ?
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.?
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.?
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!?
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.?
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart , ?
Join us and become a Heartist ®.
Job Description
RELATIONSHIPS
- Reports directly to the Assistant Headwaiter in co-operation with the Headwaiter.
- Interact with restaurant guests.
RESPONSIBILITY & AUTHORITY
- We expect that every guest in the restaurant is being granted full attention, reception and best possible care.
- That, with his friendly and courteous attitude, he supports and maintains the good reputation of the hotel.
- That he is thoroughly informed on all promotions, novelties and changes in the sales-program.
- That he maintains a good communication between Restaurant and Kitchen.
- That he builds a disciplined, well harmonizing team, especially in view of:
- Strict following of the general service requirements and basic service rules attached to this job description.
Strict following of service standards attached to this job description.
- Strict following of cleaning check lists attached to this job description.
- Human and professional development of his subordinates.
- That he organizes the assigned station Breakfast/Lunch-Dinner in terms of cleanness and equipment
- That the rules stated in the "service staff duty manual" are executed in his outlet.
- Performs special duties as assigned by F&B manager and assistants.
REQUIREMENTS
RELATIONSHIP WITH GUEST AND STAFF
- Ensures that all guests are greeted and seated by the service staff or by himself.
- That the service staff has permanently a clean appearance (including complete uniform, tag, polished
shoes, perfect grooming, decent make up for waitress, dressed hair etc..), and gives the impression of a well trained organized and disciplined team.
- He trains and supports his employees based on the general service requirements and basic service rules, recommending and selling.
- Participates in decoration and preparing the restaurant for promotions and special events.
- Informs his employees continuously on all promotion, specialties and other sales activities.
- Ensure a proper, correct order taking to speed-up service and that guests getting a right order on his dishes.
- Actively participate in order taking, sales efforts, service and guest relations.
- Handle all complains by calling immediately the Restaurant Manager or Ass. F&B Manager
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
