JOB DESCRIPTION / ROLE
Job Description
Memorable experiences for our Guests and Colleagues are the essence of being a Leader. As a Housekeeping Supervisor, your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a fun place to work.
Responsibilities and essential job functions include but are not limited to the following:
The Housekeeping Supervisor will manage the daily operations of his/her assigned section ensuring the ultimate comfort, cleanliness, safety and standards for all guest and members as expected by Fairmont Amman. He/she will maintain superior standards of presentation, maintenance and cleanliness in all areas of the hotel while ensuring the safety and confidentiality of all guests. He/she will act as a leader to all Housekeeping team members and assist with guest and colleague concerns.
- Maintains a presence as requested at hotel / department meetings and committees
- Complies at all times with Accor standards and regulations to encourage safe and efficient hotel operations
- Actively participate in daily briefing, daily warm up and department meetings
- Ensures Room Attendants are informed daily about VIPs, extras - priority in their section
- Ensures checkout rooms are returned in a timely manner
- Verifies rooms with Privacy Please indicators and co-ordinate make up with Room Attendants
- Assists with and lead Room Attendant, Turndown Attendant, and House Attendant with daily duties
- Train and coach colleagues on expected standards of service
- Conducts daily inspections of guestrooms and floors
- Be knowledgeable on all current guest services and events in the hotel
- Inspects show rooms, guestrooms, guest elevator foyers, storage and supply rooms, and Room Attendant's carts and closets to ensure the quality of work of the Housekeeping team
- Notify Room Attendant/House Attendant of any deficiencies found, and return to correct when applicable. Re-inspect corrected room.
REQUIREMENTS
- Physically check discrepant rooms to ascertain status. Confirm status of all rooms at end of day.
- Reports any damage, special cleaning, change of soft furnishings etc to the Housekeeping Office on any issues in all areas of the hotel
- Confirm that all daily duties are completed to standard by: Room Attendants and House Attendant
- Must be able to perform all Room Attendant and House Attendant duties
- Work with all Housekeeping staff to maintain and improve guest service scores
- Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed
- Ensures all Lost and Found items are sent to Housekeeping Office
- To conduct proper handover daily at the end of each shift with the Shift in charge with the presence of the Junior Assistant Exec Hsk / Assistant Exec Hsk to keep seamless information flow
- Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.
- Follows all policies and procedures ascertained by the hotel.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
