JOB DESCRIPTION / ROLE
Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Operations
Management Level
Associate
Job Description & Summary
Dedicated support point of contact for all Human Capital issues in the offices or SSC. Proactively identify issues and ensure HC service delivery directly or indirectly through the relevant HR contact.
Financial
• Work towards achieving the goals of the People Team Function within budget
Customer
• Act as a reference for enquiries about HR Administration policies & procedures for all employees, and escalating issues or enquiries not served in current policies to specialised teams
• Liaise with the central HR team in effective implementation of all HR systems and procedures
• Perform general HR activities including processing payroll.
• Work towards being a high quality internal service provider and to ensure that all HR business support requirements on the ground
Process
• Support implementation of HR policies for the offices
• Report HR activities and data on a regular basis, including benefits information, census data, and loss ratio information to support in decision making
• Assist whenever needed, the Recruitment and career development managers by securing logistics required for training, On boarding, recruitment
• Coordinate with relevant HR contacts to ensure timely and effective HR service delivery
• Suggest improvements to processes
Learning & Growth
• Support improvements in the HC Operating model, specifically the increased delivery of standardised services. Look for areas of continuous improvement across the HC Operations function
• Promote collaboration, trust and improvement between team members and across the People Team
• Work on specific projects related to HR initiatives as assigned
• Demonstrate a culture of continuous learning within the HC Operations and Employee Relations team and benchmark against best practices in the HR industry and country specific
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
REQUIREMENTS
Education
• Bachelor’s Degree in Human Resources, Psychology or Business Management
Language
• Fluency in spoken and written English, proficiency in Arabic is an advantage
Overall Experience
• 1 - 2 years of relevant experience in an HR function
Specific Experience
• Previous HR generalist experience with understanding of the entire employee lifecycle, including recruitment, performance management, talent development, employee relations and compensation and benefits
Knowledge and Skills
• Knowledge of labor laws is preferred
• Knowledge of HR best practices and processes is prefered
• Excellent interpersonal and communication skills
• Excellent team building and relationship building capabilities
• Ability to maintain highly confidential information
• Strong customer service orientation with ability to use patience and diplomacy to handle issues
ABOUT THE COMPANY
At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.
We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.
PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.
We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.
If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.
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