JOB DESCRIPTION / ROLE
Company Description
Fairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotel's exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we make use of the finest wood and marble, and our rooms and hotel interiors combine classic luxury with contemporary design, all housed in spacious rooms of at least 42 square meters or more.
Job Description
Reporting to the Director of Restaurants, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service.
- Lead and manage the F&B Outlet team in all aspects of the department and ensure service standards are followed.
- Handle guest concerns and react quickly and professionally.
- To assist in the recruitment and training of F&B Colleagues.
- Balance operational, administrative and Colleague needs.
- Conduct regularly scheduled departmental meetings.
- Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions.
- Have full knowledge of all Outlet menus.
- Manage the departmental budget.
- Follow outlet policies, procedures and service standards.
- Follow all safety and sanitation policies when handling food and beverage.
- Other duties as assigned.
REQUIREMENTS
Qualifications
- Lebanese nationality.
- Previous Food and Beverage leadership experience required.
- Previous Point of Sale System experience required.
- Computer literate in Microsoft Window applications required.
- University/College degree in a related discipline preferred.
- Excellent communication and organizational skills.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
Additional Information
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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