JOB DESCRIPTION / ROLE
DESCRIPTION
• Night Shift, Ability to handle promptly work related emergencies whenever they occur
• Proactively moderates (Screen) all types of site generated content in Arabic & English
• Edit and/or create content implementing our related guidelines
• Provide feedback about unusual items, unavailable types or attributes
• Research to find and/or verify provided data
• Translate attributes and titles
• Utilization of content taxonomy best practices when creating or editing content
• Source quality images where needed
• Ability to work in different shifts and/or rotation, set according to business needs
• Quality-first attitude advocating standards and administration of content audit process
• Liaise with and provide support to internal & external customers
• Work with new hires on areas requiring learning improvement
• Oversee delivery of first class customer support through phone, chat and email for multiple properties and languages as needed
REQUIREMENTS
BASIC QUALIFICATIONS
• Night Shift, Ability to handle promptly work related emergencies whenever they occur
• Flawless command of both Arabic & English languages
• Excellent time-management, organizational & communication Skills, written and verbal
• Ability to multitask, with effective & open-minded resolution of conflicting priorities
• Advanced computer skills, especially Excel
• Currently eligible to work in Jordan
PREFERRED QUALIFICATIONS
• Preferred Qualifications:
• Flawless command in English language
• Research and report writing skills
• Professional and positive approach
• 1+ years of experience in a compliance and/or ecommerce operations environment
• Good command of a third language
• Technical background or a degree in linguistics or library science
CORE COMPETENCIES
• Details orientation
• Good analytical skills
• Problem solving skills
ABOUT THE COMPANY
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.
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