Principal Engineer PaaS-Applications FMW Oracle SOA with Administration and development background (

Customer Success Services (CSS)

Customer Success Services is an organization providing tailored mission-critical support services for the full Oracle Product Stack. Customer Success Services understands the customer's needs and helps them to increase availability, improve performance, mitigate risk, and save costs.

Role Overview

CSS is looking for engineers skilled and with real experience in middleware technologies, mainly on SOA-related products and architectures. Engineers with experience in installation and configuration in highly available environments, patching, administration and monitoring, troubleshooting, and the design of SOA and BPM-based solutions to cover the requirements transmitted by a customer are preferred.

Selected engineers will be responsible for providing consultancy, working with customers, translating ideas and concepts into implementable, supportable designs, and providing technical solutions aligned with Oracle standards. They will also participate in maintaining and supporting customers' eBusiness Suite applications and Fusion SaaS, either on-site or remotely, implementing and running PaaS solutions such as Oracle Integration Cloud and integration to Oracle SaaS products. They will develop, integrate, and implement application components, including front-end development.

It is preferred that engineers have experience in Oracle EBS integrations using SOA Suite. Experience in any Oracle Applications is a plus.

These engineers will join the CSS Global SaaS & Apps Delivery team, which centrally delivers proactive and reactive services for any country across the globe.

What We Are Looking For

We are looking for flexible and open-minded experts, able to work with different technologies and address complex architectures, on-premises, cloud, or hybrid environments. We seek engineers who can quickly learn and who are willing to work with new and innovative products and solutions, and who are capable of interacting and collaborating with people in different teams globally to provide the best-tailored solution to Oracle customers.

CSS offers a professional context where engineers can develop themselves constantly and where they can always be in touch with the most innovative technologies both in on-premises and in cloud environments.

CSS Engineers Have the Mission

• To develop and manage the technical relationship with designated accounts in order to maximize the value of CSS to the customer.
• To develop and maintain trusted relationships with other Oracle contacts within designated accounts and relevant third parties.
• To act as the technical primary point of contact for Oracle Support.
• To safeguard customer satisfaction and renewal through quality delivery and added value.

What You Will Do

• Experience in areas like installation and configuration, patching, administration, monitoring, and troubleshooting.
• Experience with highly available environments design, configuration, and maintenance, including clustering and load balancing for Fusion middleware components.
• Experience in the design of SOA, OSB, and BPM-based solutions and architectures that cover requirements transmitted by a customer.
• Engage directly in architectural tasks and collaborate with colleagues to implement best practices specific to the projects.
• Detect and address performance challenges, security issues, and other technical concerns proactively.
• A development background will be considered a plus.

What We Need

• SOA and Integration PaaS Services (SOACS, OIC, ...)
• Oracle Service Bus (OSB/ESB)
• B2B
• MFT
• Business Rules
• Experience with BPEL, Mediators, and SOA adapters (SOAP, REST, database, JSON, ...); Web Services Manager
• Business Process Management Suite (BPM Process Composer; Process Spaces; Workspace)
• BAM
• JDeveloper, Java
• Related Products
• WebLogic Server
• Coherence
• WebTier (Apache, Oracle HTTP Server, Oracle WebCache)
• To be considered as plus/additional skills:
• Oracle WebCenter Portal, Sites, and Content.
• Oracle Identity & Access Management.
• OBIEE, OAS, and ODI.

Our Ideal Candidate

In addition to the technical capabilities, our ideal candidate is a person who could:

• Deliver high-quality technical results to CSS customers.
• Exhibit strong communication, organization, and presentation skills, with excellent problem-solving and analytical skills.
• Be a technical team leader and coach team members in relevant skills, finding ways to recognize the contributions of others in the team.
• Understand customer requirements and, based on their own skills and experience, be able to design the proper architecture using the most appropriate products and create a technical plan to integrate them and implement the technical solution.
• Be the main contact for new business opportunities by supporting our presales team, identifying and promoting opportunities for sales of Oracle products and services to support business growth.
• Analyze, troubleshoot, and solve whenever feasible the issues the customer may face using Oracle products.
• Identify required/recommended actions on customer systems as the main output of service delivery, based on their own knowledge and experience.
• Maintain the Oracle solution to ensure customer demands will be met. Platforms for Oracle solutions are on-premises, cloud, or hybrid, running various workloads (application, middleware, database, and infrastructure).
• Support solutions around multi-cloud and hybrid cloud setups.
• Escalate customer issues to the Technical Account Manager at the right time where relevant.
• Ensure adherence to internal methodology, tools, and quality standards.
• Actively participate in services development.
• Actively collaborate with other engineers in the team or in other teams to share knowledge, experiences, and others, which can benefit CSS business results.
• Be able to learn the latest technologies and assist customers by delivering services using those technologies.

Requirements

• University degree.
• Excellent communication and technical documentation writing skills.
• A development background will be valued.
• Experience with any cloud platform will be valued.
• Fluent English (other additional languages will also be valued).
• Availability to travel and work onsite at customers for no less than 50% of the time.
• Availability to work 24x7.
• At least 8 years' experience.

As part of Oracle's employment process, candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification, and professional qualifications and memberships (if applicable).

What We Offer

• A competitive salary with exciting benefits.
• Flexible and remote working so you can do your best work.
• Learning and development opportunities to advance your career.
• An Employee Assistance Program to support your mental health.
• Employee resource groups that champion our diverse communities.
• Core benefits such as medical, life insurance, and access to retirement planning.
• An inclusive culture that celebrates what makes you unique.

As a member of the support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.