JOB DESCRIPTION / ROLE
Company Description
Fairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotel's exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we make use of the finest wood and marble, and our rooms and hotel interiors combine classic luxury with contemporary design, all housed in spacious rooms of at least 42 square meters or more.
Job Description
Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service.
- Ensure prompt and courteous service is extended to both internal and external customers.
- Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis.
- Solicit group, transient and/or banquet business through action plan preparation and execution.
- Establish parameters, quotes and negotiate prices, confirming by written contracts.
- Participate in tradeshows, conventions and promotional events within the hotel and trade related organizations.
- Maintain accounts, contact, activity and business details within the appropriate software applications.
- Contracts room nights and reviews team member's contracts, considering the number of rooms, average rate and total revenue objectives of the hotel.
- Outlines and administers weekly sales call plan to ensure time and resources are maximized to complete as many qualified calls as possible, while balancing administrative duties as well as site inspections.
- Outlines and administers weekly site inspection plan so that new prospective clients are exposed to our hotel with future business opportunities, and existing clients are kept up to date on any upgrades or enhancements done within the hotel.
- Participates in sales trips and promotional events within the hotel and trade related organizations as necessary.
- Work closely with Catering and Front Office to ensure all details of the contract were delivered and guests depart satisfied.
- Prepare weekly, monthly, quarterly and annual reports, as required.
- Balance operational, administrative and Colleague needs.
- Follow departmental policies and procedures.
- Follow all safety policies.
- Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.
- Follows all policies and procedures ascertained by the hotel.
REQUIREMENTS
Qualifications
- Previous Sales experience required in luxury hotels.
- Computer literate in Microsoft Window applications required.
- Excellent communication skills, both written and verbal required.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Computer literate in Microsoft Window applications required.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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