JOB DESCRIPTION / ROLE
Role Profile:
Accountable for Management & Maintaining Brand Software Applications and Master data Management
Ensure all sales and purchase-related systems within the division, have accurate and relevant master data, and enable transactional systems integration
The below Key Performance Areas include but are not limited to:
Accountable for managing software applications as well as software and Inventory systems upgrades
Monitor applications where applicable and complete required data updates, also liaise with central IT teams to ensure any issues are resolved within agreed business SLAs (Service Level Agreements)
Analyzing business operations and improving efficiency
Monitoring the roll-out of new software applications to ensure there are no underlying issues
Troubleshooting and resolving any problems with business application software
Training employees on the use of any new software applications
Creating, executing, and maintaining brand Master - Menu data
REQUIREMENTS
Knowledge:
Ideally from a Retail background, with a broad and deep knowledge of Retail processes
Experience:
- 3+ years of experience
- Experience in defining, documenting, and capturing Process
- Experienced in Retail Master data management & software.
- Knowledge of Product and Recipe Management
Skills:
- A strong communicator, able to influence and challenge in a constructive way
- Demonstrates both a structured and detailed approach
- Able to draw out and capture clear business requirements and functional processes
- A customer-first approach, confident and experienced in interacting
ABOUT THE COMPANY
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.
