Business Governance Specialist - Strategy & Transformation - Kuwait

Role Profile:

- A Business Governance Specialist's primary role is to support the Planning, Buying and Merchandising teams by governing and guiding the use of various systems through consistent review of solutions, defining calculations, methodologies and data requirements
- Manage the administration of buying and merchandising facing solutions coming out from Phoenix projects, which includes:
* Executing transactional tasks to support buyers and merchandisers
* Become a product owner / custodian in supporting the Buying and Merchandising teams

Key Responsibilities Are:

- Govern and control the way the solutions are being used through cross referencing with system settings and business processes to avoid/minimise any form of singularity across difference brands
- Keeping up to date on current buying and merchandising processes and ways of working
- Ensure consistency and security in solution usage and processes across the business including business processes, training and documentation
- Become a focal point of contact for the brand and provide consultative insights and recommendations on functionality and improvements to further improve their way of working
- Manage and see-through on-going support on allocation to users, including taking up process enhancement requests
- Responsible to seek, advise, recommend and implement continuous improvements of process and systems
- Provide/facilitate support to the brands on trouble-shooting issues faced in the solution such as auto allocation schedules, finetuning, validation of base forecast and more.
- Perform review and resolve master and transactional data exceptions matter and validate it with the brand Demand Planning / Buying team.
- Provide validation and review of any inconsistency of system generated forecast with Demand Planner and Demand Manager, when required.
- Improve forecast performance by taking the required correction actions
- Maintain and set the needed fulfilment parameters values.
- Collaborate with the brands to ensure that data, information, solution efficiency, integrity and business enhancement on products are maintained according to the standards set for Alshaya

Key tasks are:

- Responsible to perform system housekeeping activities across Phoenix solutions
- Perform Business Governance tasks in JDA and Oracle RMS systems (refer to separate document for list of tasks)
- Plan, execute and maintain system attributes and creation of rules to help the brand use Phoenix solutions as intended
- Evaluate the statistical forecast and fine tune models if there are any exceptions and participate with brand Demand planning.
- Perform generate demand Black Box (BB), manage and resolve exceptions, when required
- Perform weekly or daily data validation to ensure standardisation and quality of data flows across various function in Alshaya
- Support Demand planner in data cleansing and correction of history
- Support in troubleshooting issues in SKU Classification, warning page and stock exceptions related matters, when required,
- Set and manage lost sales and history adjustment parameters in the system.
- Manage moving events and calendars in system and collaborate with brand Demand Planning team.
- Configure FE pages, searches and workspaces required to support business need.
- Responsible to ensure that new/existing users are trained to use Phoenix solutions, and up to date on upgrades and/or changes in these tools