IFS, Human Capital Operations Manager

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JOB DESCRIPTION / ROLE

Employment: Full Time

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Human Capital (HC)

Management Level
Manager

Job Description & Summary
Dedicated point of contact for all Human Capital issues in the offices or SSC. Proactively identify issues and ensure HC service delivery directly or indirectly through the relevant HR contact.

Financial
- Work towards achieving the goals of the People Team Function within budget

Customer
- Act as a reference for enquiries about HR Administration policies & procedures for all employees, and escalating issues or enquiries not served in current policies to specialised teams
- On board and integrate new employees into the organization
- Liaise with the central HR team in effective implementation of all HR systems and procedures
- Work towards being a high quality internal service provider and to ensure that all HR business support requirements on the ground
- Deliver employment certificates/letters
- Act as a key resource and liaison to other functional areas of the business, building productive cross-functional relationship

Process
- Support implementation of HR policies for the offices
- Report HR activities and data on a regular basis, including benefits information, census data, and loss ratio information to support in decision making
- Assist whenever needed, the Recruitment and career development managers by securing logistics required for training, On boarding, recruitment
- Adhere to processes and standards for service delivery and support implementation of them
- Coordinate with relevant HR contacts to ensure timely and effective HR service delivery
- Investigate disciplinary matters and provide information to the concerned parties with regards to ethical and legal considerations
- Proactively identify and address the HR services needs for the offices
- Suggest improvements to processes
- Act as the point of contact for audit investigations data and documents

Learning & Growth
- Support improvements in the HC Operating model, specifically the increased delivery of standardised services. Look for areas of continuous improvement across the HC Operations function
- Promote collaboration, trust and improvement between team members and across the People Team
- Work on specific projects related to HR initiatives as assigned
- Demonstrate a culture of continuous learning within the HC Operations and Employee Relations team and benchmark against best practices in the HR industry and country specific
- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

REQUIREMENTS

Education
- Bachelor's Degree in Human Resources, Psychology or Business Management
- Professional Certification in Human Resources is preferred

Language
- Fluency in spoken and written English, Arabic is an advantage

Overall Experience
- 5+ years of HR experience of which 2+ years of relevant experience.

Specific Experience
- Previous HR generalist experience with understanding of the employee lifecycle, including recruitment, performance management, talent development, employee relations and compensation and benefits

Knowledge and Skills
- Knowledge of labor laws is preferred
- Knowledge of HR best practices and processes
- Excellent interpersonal and communication skills
- Excellent team building and relationship building capabilities
- Ability to maintain highly confidential information
- Strong customer service orientation with ability to use patience and diplomacy to handle issues

Travel Requirements
0%

ABOUT THE COMPANY

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.

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