JOB DESCRIPTION / ROLE
- Receive and process drone work orders accurately, and open job cards using our workflow software
- Perform evaluation, troubleshooting, calibration, adjustment, testing, maintenance, and/or installation of parts for drones
- Inspect and determine if accident, misuse or manufacture defect
- Estimate monetary value of damages for repair
- Observe, analyse, record, and report test data
- Provides customers with courteous, friendly, fast, and efficient service
- Record parts used for each drone/job, and time spent on each unit
- Identify and order required spear parts
- Handles customer requests for technical assistance, ensuring friendly, efficient and proper customer care
- Maintains work-space to ensure a clean and safe environment
- Other duties as assigned
REQUIREMENTS
- Soldering skills
- Experience in digital consumer electronics repair. Smartphones, cameras, drones, laptops
- Good data entry skills
- High level of communication skills, both verbal and written in English and Arabic
- Must be a team player and maintain a professional attitude
- Drone repair experience is preferred
ABOUT THE COMPANY
New Market Company is an authorized dealers and distributor for different brands and companies from all over the World. NMC is a proud Authorized dealer and the only certified workshop for DJI in the Middle East. NMC also is an authorized dealer for many other Drones and RC Planes.
We Offer a range of hobby products ranging from professional drones to small RC cars. We have a range of high-end consumer goods that tailors to the needs of the Middle Eastern Market. We Offer the only Anti-Drone products and services for private and governmental sectors in the Middle East. When we first entered the marker, we owned about 15% of the market share of drones. In two years, we now control the market with more than 95% of drones sales in Kuwait. And soon will expand our services to Dubai and the rest of the GCC area. At NMC, we don't deal or sell low-quality brands, if you look at our range of companies, we only deal with the most promising brands in each category.
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