JOB DESCRIPTION / ROLE
Customer Success Services (CSS)/ Success Services Engineer (SSE)
Location: Kuwait - Gulf Region
Oracle Customer Success Services (CSS)
Oracle Customer Success Services is a One Oracle approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and experienced implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development.
Who are we?
SSE Success Service Engineering (SSE) organization is a global, innovative, open-minded and diverse team of highly skilled technical engineers. The SSE establishes long-term trusted relationships with Oracle's key customers helping them to maximize their Oracle Cloud and on-premise investment, innovate faster, and accelerate their business success with solutions for all Oracle Cloud, multi-cloud and on-premise environments.
We are looking for a Senior Principal / Principal Advanced Support Engineer who will be responsible of Cloud Data management domain of ACS customer solutions for OnPrem, private, public multi-cloud and Cloud at Customer (ExaCC) technologies, understanding the Customer Business and Industry requirements to provide the best service solution.
In terms of technical skills:
- Database Administration 11g/12c/19c General RDBMS Issues and DBA activities.
- Backup and Recovery (RMAN, Secure Backup, DULL tool ..etc)
- Migration /Upgrades and loading data
- Oracle Data Guard and Oracle Real Application Cluster/ASM
- Database Security (Database Vault, Audit Vault and Database Firewall, Transparent Data Encryption (TDE), Virtual Private Database (VPD), Oracle Data Masking & Redaction, Oracle Label Security)
- Systems -Exadata configuration, Administration, Patching, Baremetal restore, Performance Tuning, Migrations, Upgrades, DBFS, VLAN tagging and HCC compression.
- Oracle Golden Gate (Installation Configuration, replications Classic , Integrated and Coordinated, performance, Veridata installation and configuration for creating comparisons, Plugin for OEM)
- Oracle Performance Tuning
- Enterprise Manager & Cloud
- Business and communications skills are mandatory required, selected candidate will be working along with sales/pre-sales to build LoEs and customer orientation meetings
For this position, we are looking for a creative, innovative and motivated professional with an open and flexible mindset who will work closely with the Customer to ensure alignment between business change, IT architecture, technical solutions, business resources and processes.
As integral part of a global Organization, the Senior Principal / Principal Success Services Engineer will be working within an international environment with colleagues around the globe and contribute to global technology driven initiatives or innovation programs for continuous service improvements.
As a Senior Principal / Principal Success Services Engineer in Oracle CSS you will
- Assess and analyze customers business needs to make sure that Oracle solutions meets the customer's objectives .
- Ensure Oracle cloud / OnPrem technologies are leveraged appropriately using best practices.
- Be the Oracle Solution Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial solutions cost effectiveness, quality and re-usability.
- Providing technical guidance on Oracle cloud and/or on-premise solutions to customer and other Oracle team members to underpin successful delivery.
- Support solutions around multi-cloud and hybrid cloud setups.
- Ensure successful handover from Implementation toward operations making sure the implemented solution will fit the customer requirements.
- Maintain the Oracle Solution to make sure the customer demands needs will be met. Platforms for Oracle solutions are on premise, cloud or hybrid running various workloads (application, middleware, database and infrastructure).
- Working closely with the Technical Account Manager to ensure that the individual work streams are technically well managed.
- Be the main contact for new business opportunities by supporting our pre-sales team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth.
- Actively lead and contribute to strategic programs and initiatives.
- Ability to be a technical team leader and coach team members in relevant skills. Finding ways to recognize the contributions of others in the team.
- To summary - helping to use and take the best advantage of all the value our company offers to our customers.
Job Requirements, Skills and Qualifications
- 15+ Years in d elivering Oracle solutions and/or transformation programs ideally using cloud technologies.
- Applicants are required to read, write, and s peak English and Arabic are a plus.
- You may be required to deliver services both remotely or onsite depending on business requirements.
- You have experience acting as an advisor or similar with cloud solution design, implementation, and delivery.
- You are proficient in designing and developing Oracle cloud solutions.
- You have excellent analytical, problem solving, strong written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the customer organization.
- You are an undergraduate or higher level degree(s) holder or having an equivalent work experience will be considered too.
- You have a positive, resilient and creative attitude with an open and agile mind set in front of challenging situations.
- Driven to take Innovative proposals and make them mature solutions.
- You have the ability to break down complex problems/issues to determine suitability and make appropriate assessments and recommendations.
- You think out of the box and you are creative with solutions.
- You are keen to learn new cloud technologies using the training opportunities and lab resources in Oracle.
- You act as a positive influence on those around you and motivate others toward success.
- You embody our Values: Customer First, Collaboration, Innovation, Inspirational Leadership and Integrity.
We believe in a development-focused culture, where employees have opportunities to learn, grow and find purpose.
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It's when everyone's voice is heard and valued, that we are inspired to go beyond what's been done before. That's why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.
Oracle is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity and disability status, age, or any other characteristic protected by law.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
ABOUT THE COMPANY
Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.
Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.
More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.