Senior Specialist - Coaching & Mentoring - HR

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JOB DESCRIPTION / ROLE

Employment: Full Time

Senior Specialist - Coaching & Mentoring - HR - Kuwait


Job Purpose:

Leads the work related to providing developmental relationship to support performance in role and support acceleration of talent to future roles. SME for coaching, mentoring and other forms of developmental relationships e.g. SMEs and alumni. Owns the related frameworks, supplier relationships and capability building programmes.

Accountabilities (but not limited to):

Defining high level priorities and solutions related to portfolio

- Works with head of leadership to define overall strategy for coaching and mentoring to ensure impact. Design the high-level offering as the SME in this area - engages social learning to support in effective embedding and ongoing application beyond formal learning solutions.

Collaborating with stakeholder and the TX design team to build impactful solutions

- Works closely with design team to build and update required learning assets to support business impact
- Works directly with the business as an SME to provide consulting supporting and to build understanding of organizational needs

Facilitation of programmes / deploying performance support

- C 30% facilitation of key programmes focused at E and D population
- Supports capability of leaders to have coaching conversation - coaching as a capability
- Manages vendor solutions to ensure executive coaching is available to the organization - coaching as a service
- Accountable for the set up and implementation of mentoring framework and process to facilitate the matching of mentors to mentees across the organization using scalable technology

Resource investigating / staying current on business needs and emerging trends for portfolio area

- Maintains SME status by staying close to external trends, works closely with vendors and external experts to bring the best practice into Alshaya.

Collaborating with wider T&D community in Alshaya to support portfolio area

- Active member of the T&D team and wider Alshaya Learning Community

Upskilling T&D deployment team to support delivery of portfolio

- Ensure deployment team is fully equipped to achieve the desired business impact - accountable that their solutions can be effectively deployed

Tools & Resources

- Accredited or working towards ICF / ECM coaching qualification
- Access to relevant content hubs and portals to facilitate ongoing self led development

REQUIREMENTS

Qualifications and General Abilities:

- Bachelors degree or equivalent level 7 qualification / diploma.
- Arabic language: Desirable.
- English language: Essential.
- Familiar with MSOffice and applications to facilitate connection and collaboration.
- Team leadership, collaboration, problem solving influencing and stakeholder management.
- Minimum on the job experience: 4 years in learning / talent development - 2 years in leadership development, specific experience of coaching and mentoring ( using developmental relationships ) , experience of SME networks and alumni desirable.

Competencies - Functional (job specific):

- Can respond flexibility to customer requests enabling the organisation to get the most from the development solutions available.
- Understands customer needs and can coach them to provide expert advice.
- Able to facilitate senior team D-E.
- Effective presenter, experienced running leadership development workshops.
- Effective in questioning to diagnose needs.
- Excellent coaching skills, experienced in mentoring.
- Experienced in measuring key learning inputs and outputs, able to understand how impact is achieved through their solutions.
- Able to build effective relationships as a trusted partner.

Work Context:

- Solution high level design: In role development addressing individual, team and organisational capabilities.
- Programme facilitation: C 30%.
- Communicating with Supervisors, Peers, or Subordinates: Works closely with deployment team to ensure local stakeholders understand what is available and social learning to effectively market solutions.
- Scope of work: Strategy, design, facilitation, communication - focus on impact.

ABOUT THE COMPANY

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.

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