JOB DESCRIPTION / ROLE
Our client is a well-respected automotive player in Kuwait. They are responsible for representing some of the world's most well renowned brands. They have built up the business over a number of years and cover all aspects of the industry from sales, aftersales and parts. This is a great opportunity to work for a market leader. They are currently looking for a Service Advisor.
The key purpose of this role is to carry out pre-inspections for both retail and internal customers. Also to up sell products and services were possible to the customers.
• Maintains systems and procedures in line with department operating standards and utilise them appropriately.
• Can agree customer requirements for vehicle repair maintaining high standards of customer service.
• Can identify opportunities to make additional sales.
• Maintain high standards of house- keeping in all customer contact areas
• Keep work bay clean.
• Stay up to date with technical bulletins, work in accordance with safety legislation and maintain discipline.
Product knowledge :
• Appreciation of the product range and how the motor vehicles function.
• Knowledge of the latest product updates and the ability to communicate information clearly to the customers.
• Ensure equipment in the pre-inspection bay is properly cared for.
• Highlight any safety issues.
• Maintain customer records and manage the repair process on behalf of the customer.
• Provide customer service in line with manufacturer guide lines.
REQUIREMENTS
To be considered for this role you must:
• Have a minimum of 2-3 years’ experience in a similar role
• Be customer focused with good technical skills
• Be confident
• Be commercially aware
• Have enthusiasm
• Be positive
• Be trustworthy
• Be resilient
• Have a smart appearance
• Have excellent verbal and written communication skills in English & Arabic.
ABOUT THE COMPANY
Aspiriti Recruitment specialises in:
- Automotive & Transport
- Industrial: Energy, HVAC, Manufacturing, Engineering
- Corporate: Finance, HR, IT, Marketing
- Digital & Marketing
We also offer career coaching, and cv writing.
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