JOB DESCRIPTION / ROLE
As a Spa Therapist you are responsible to coordinate with the Leader on the daily operation of the department, delivering high standard of spa treatments and services to all Guests.
What you will be doing:
- Perform massage and treatments while maintaining the client's comfort at all times.
- Ensure individualized guest service through acknowledging and responding to their needs and expectation.
- Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales.
- Ensure spa operation follows SOP guidelines and regulations.
- Handle customer complaints and therapy queries
- Actively up sell all the appropriate Spa, retail and fitness services to the guests.
- Control the stock and inventory for therapy products and spa consumables.
- Confidently recommend and up sell additional treatments to guests. To try to rebook them wherever possible.
REQUIREMENTS
Your experience and skills include:
- Minimum 1-2 years' experience in a similar role in a 5 star hotel.
- Calm nature that will enhance the relaxation and rejuvenation of the guests.
- Diploma or Certificate in Massage Therapy.
- Experience and certification in one of the Spa disciplines of fitness or therapy preferred...
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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