- Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as needed
- Provide on site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis
- Train stores team members on the system and its various applications
- Provide the necessary support for the shops POS systems including any issues during the POS daily closing
- Support and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the servers
- Log all the incidents and requests in the Service Desk system
- Communicate with network solution providers and other IT support companies and with suppliers in order to get the necessary support regarding Brand Communication interface and files
- Prepare status reports and documentation regarding the installation of hardware and networking equipment
- Monitor the systems on continuous basis in order to ensure that all IT related devices and equipment are at optimum level of performance, and recommend solutions when needed
- Handle the preopening phase of new stores in terms of design, installation and configuration